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Sr. Manager of IT

5 hours, 58 minutes ago
Anywhere
Full-time
Senior
Infrastructure Engineer
DevOps and Infrastructure
CRM HIPAA Power BI Salesforce TLS
Apply Now
Lightfully Behavioral Health

Lightfully Behavioral Health

Lightfully Behavioral Health is a leading mental healthcare provider in Los Angeles and Southern California, offering superior treatment services for individuals seeking to live brighter. With a focus on compassion, clinical excellence, and measurable ...

Health Care Providers & Services
51-250
Founded 2021
View All Jobs 2

Description

  • Manage company-wide IT operations across all program locations.
  • Oversee the full lifecycle of network and end-user devices, including procurement, patching, and decommissioning.
  • Administer Microsoft 365 and identity and access management.
  • Ensure uptime and performance of core systems, including Salesforce, Kipu, telephony, and collaboration tools.
  • Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans.
  • Direct contract and consulting resources supporting helpdesk, network operations, data engineering, and analytics.
  • Own the cybersecurity program, annual HIPAA Security Risk Assessment process, and tracked risk register.
  • Administer the Salesforce platform, including security, automation, reporting, and data governance.
  • Serve as the internal IT owner for the Kipu EMR and support clinical workflows, integrations, and reporting.
  • Manage IT vendor relationships, contracts, renewals, budgets, and quarterly business reviews.
  • Oversee call center technology, user support, onboarding/offboarding, and IT helpdesk operations.
  • Lead strategic technology planning, executive reporting, budgeting, analytics, and automation initiatives.

Requirements

  • Bachelor's degree or equivalent experience required; Master's degree preferred.
  • 7+ years of experience in a clinical healthcare environment.
  • At least 3 years of IT management experience.
  • Salesforce administration experience required; hands-on experience with flows, permission sets, integrations, and data governance in a production org strongly preferred.
  • Microsoft 365 and Entra ID administration experience required, including Teams, SharePoint, Intune MDM, Conditional Access, and identity governance.
  • Healthcare IT experience required, including HIPAA Security Rule experience, Security Risk Assessments, BAA execution, and documented security policies.
  • Clinical EMR administration experience required; Kipu experience strongly preferred, with another behavioral health EMR accepted.
  • Experience administering call center technology; familiarity with Salesforce CTI integration preferred.
  • Cybersecurity program experience with working knowledge of NIST CSF and HIPAA technical safeguards, plus familiarity with MDR/XDR, RBAC/PIM, email security, EDR, MFA, encryption, firewalls/IPS, and patch management.
  • Strong troubleshooting, vendor management, and executive communication skills.
  • Ability to communicate clearly and professionally in English, both verbally and in writing.
  • Ability to maintain confidentiality.
  • Must pass an extensive background check.
  • Must meet auto use policy requirements, including a valid driver's license.
  • Ability to work remotely from home and travel 15–25% of the time.

Benefits

  • Pay range of $130,000–$170,000 annually.
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Self-care days.
  • 401(k) plan.
  • Continuing education and professional development opportunities.
  • Employee assistance program (EAP).
  • Supportive, mission-driven culture focused on authenticity, connection, and integrity.

Interested in this position?

Apply directly on the company website

Apply Now

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