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Clinical Service Lead - Women's Health/Urgent Care

1 month, 2 weeks ago
United States
Full-time
Lead
Operations Manager
Project and Program Management
Apply Now
LifeMD

LifeMD

LifeMD offers a comprehensive telehealth platform that connects patients with board-certified doctors for primary, specialty, and urgent care services, enabling secure online consultations and access to medications for various health conditions, includ...

Health Care Providers & Services
51-250
Founded 1994
View All Jobs 4

Description

  • Own daily operations for the assigned service line, including workload balancing, queue management, and task reassignment based on volume, licensure, and capacity.
  • Serve as the first-line escalation point for clinical issues before they reach clinical management or the Medical Director.
  • Triage and resolve clinical escalations from clinicians and handle the most complex patients when needed.
  • Partner with operations on staffing, scheduling, and capacity planning for the service line.
  • Contribute to and own clinical protocol updates and serve as the protocol steward for the specialty.
  • Lead the appropriate 6S program and participate in quality and safety improvement efforts.
  • Mentor NP Is and NP IIs and act as a primary trainer during onboarding.
  • Participate in weekly clinical team meetings to review service-line updates and trainings.
  • Maintain active clinical practice while carrying a reduced patient panel to allow time for leadership responsibilities.

Requirements

  • Active, unencumbered NP license in FNP, AGNP, or AGACNP; compact RN license required for multistate practice.
  • National board certification from AANP or ANCC.
  • 2+ years as a Clinical NP II, or 3+ years of equivalent external NP experience with successful internal credentialing.
  • Demonstrated proficiency across at least two service lines before cross-training to the third.
  • Clean QA and KPI performance for two consecutive quarters.
  • Telehealth licensure in a minimum of 25 states.
  • Full DEA/CDS portfolio matching state licensure.
  • Comfort with EMR-based documentation and asynchronous care delivery.
  • Demonstrated subject matter expertise in the service line being led.
  • Consistent top-quartile KPI performance for four consecutive quarters.
  • PMHNP certification for a Mental Health Service Lead, in lieu of or in addition to FNP.
  • ABOM certification for a Weight Management Service Lead.
  • Demonstrated leadership training, such as internal programs or external equivalents like AONL or ANCC nursing leadership.
  • Licensed MD or DO preferred.
  • Track record of peer mentorship, protocol contribution, or process improvement preferred.

Benefits

  • Salary of $155,000-$175,000 annually.
  • Medical, dental, and vision health coverage.
  • 401(k) and IRA retirement plan options.
  • Basic, voluntary, and AD&D life insurance.
  • Paid time off, including vacation, sick time, and public holidays.
  • Short-term and long-term disability coverage.
  • LifeMD-paid medical licensing for additional states and license renewals.
  • Malpractice insurance coverage.

Interested in this position?

Apply directly on the company website

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