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National Firm Account Manager

1 week, 2 days ago
United States
Full-time
Senior
Account Manager
Sales and Business Development
Power BI
Apply Now
Libra Solutions

Libra Solutions

Libra Solutions provides innovative products and services to level the playing field in the legal system, speeding up processes and providing financial relief for a fair outcome.

Specialized Consumer Services
51-250
Founded 2002
View All Jobs 10

Description

  • Serve as the primary relationship owner for MoveDocs' largest and most strategic law firm partnerships.
  • Build and maintain trusted relationships with firm leadership and key stakeholders.
  • Develop a deep understanding of each firm's structure, workflows, objectives, office locations, and market dynamics.
  • Lead regular business reviews, market visits, and strategic planning discussions.
  • Proactively identify workflow breakdowns, risks, and operational issues before they affect outcomes.
  • Monitor account performance using operational and financial metrics, client feedback, and Power BI dashboards.
  • Coordinate cross-functional teams to resolve issues, improve execution, and implement scalable solutions.
  • Set and enforce expectations with law firm partners around quality, responsiveness, and workflow adherence.
  • Partner with Operations, Revenue, Analytics, Product, and Executive Leadership to drive alignment and performance.
  • Own issue resolution end-to-end and drive continuous improvement across multi-state accounts.

Requirements

  • Proven success managing complex, enterprise-level client relationships.
  • Experience managing operationally complex accounts where workflow execution is critical.
  • Strong executive communication and relationship management skills.
  • Ability to analyze data, identify trends, and turn insights into action.
  • Demonstrated experience leading cross-functional initiatives without direct authority.
  • Strong operational mindset with a focus on accountability, execution, and continuous improvement.
  • Track record of driving behavior change with external partners or customers.
  • Comfort operating in an ambiguous environment and leading through influence.
  • Ability to travel regularly to support client relationships and business objectives.
  • Strategic thinker, relationship builder, operationally driven, highly accountable, collaborative, influential, proactive problem solver, and customer-focused with strong business acumen.

Benefits

  • Competitive compensation.
  • Choice of multiple medical plans.
  • Dental, vision, and life insurance.
  • 401(k) with generous company match.
  • Flexible spending accounts for medical and dependent expenses.
  • Time off to recharge.

Interested in this position?

Apply directly on the company website

Apply Now

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