Customer Support Associate

9 hours, 47 minutes ago
Full-time
Junior
Customer and Technical Support
Libra Solutions

Libra Solutions

Libra Solutions provides innovative products and services to level the playing field in the legal system, speeding up processes and providing financial relief for a fair outcome.

Specialized Consumer Services
51-250
Founded 2002

Description

  • Answer approximately 75–80 inbound customer calls per day from consumers interested in pre-settlement funding.
  • Provide outstanding customer service and educate consumers about available products and services.
  • Accurately collect, document, and maintain customer information in company systems.
  • Guide applicants through the intake and onboarding process to ensure a positive customer experience.
  • Meet or exceed established sales, quality, and productivity goals.
  • Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
  • Use CRM and other internal systems to manage records and follow-up activities.
  • Collaborate with internal teams to ensure timely processing of customer applications.
  • Follow established call scripts, compliance requirements, and company procedures.

Requirements

  • High school diploma or equivalent; some college is preferred.
  • 1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day.
  • Customer service experience in medical, healthcare, legal, financial services, insurance, or personal injury industries is strongly preferred.
  • Bilingual Spanish is preferred but not required.
  • Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism.
  • Experience using CRM software and online chat platforms.
  • Ability to multitask while maintaining accuracy in a fast-paced environment.
  • Minimum typing speed of 35 WPM.
  • Ability to meet productivity and performance metrics.
  • Must successfully pass a background investigation.
  • Must be able to work Monday through Friday from 10:30 a.m. to 7:00 p.m. Central Time.

Benefits

  • Competitive compensation.
  • Comprehensive medical, dental, vision, and life insurance coverage.
  • 401(k) with generous company match.
  • Flexible spending accounts for medical and dependent expenses.
  • Time off to recharge.
  • Full-time remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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