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Virtual Service Coordinator

3 months ago
Philippines
Part-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Elevate and Delegate

Elevate and Delegate

Elevate & Delegate: Headhunting agency for affordable offshore talent. Hire Virtual Assistants to streamline operations and improve efficiency.

Professional Services
1-10
View All Jobs 30

Description

  • Answer incoming support calls in a friendly, professional manner.
  • Create, update, and manage tickets in Autotask.
  • Ask clarifying questions to accurately document client issues.
  • Categorize and prioritize tickets according to company procedures.
  • Route tickets to the appropriate queue or team member.
  • Monitor the support inbox and create tickets as needed.
  • Track open and unassigned tickets to ensure timely follow-up.
  • Follow up internally when tickets require attention.
  • Assist with other administrative tasks as needed.

Requirements

  • Excellent spoken and written English.
  • Strong phone and customer service skills.
  • Friendly, dependable, organized, and detail-oriented.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Comfortable learning new systems and following established processes.
  • Previous experience working with a Managed Service Provider (MSP) preferred.
  • Experience using Autotask or another PSA/ticketing system preferred.
  • Available to work Monday–Friday, 9:00 AM–3:00 PM Eastern Time (30 hours/week).
  • Remote work arrangement based in the Philippines.

Benefits

  • Remote position based in the Philippines.
  • Part-time schedule of 30 hours per week.
  • Pay of $8–$10 USD per hour.
  • Direct client relationship for day-to-day work and communication.
  • Payments handled directly by the client.

Interested in this position?

Apply directly on the company website

Apply Now

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