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Rx Onboarding and Care Coordinator- Nashville

2 hours, 16 minutes ago
Not Available
Full-time
Senior
Customer Success Manager
Customer and Technical Support
HIPAA
Apply Now
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised
View All Jobs 3

Description

  • Serve as the primary point of contact for patients and caregivers, providing compassionate education on disease state, therapy options, access pathways, and support services.
  • Oversee patient access coordination, including affordability program enrollment, benefit verification, prior authorization, site-of-care logistics, and therapy initiation support.
  • Deliver personalized patient care by assessing individual needs and creating tailored education and resource plans.
  • Provide hands-on logistical assistance, including in-person support at treatment centers when needed.
  • Collaborate with internal teams such as Sales, Field Reimbursement, Advocacy, and Marketing to improve the patient experience and resolve access challenges.
  • Partner with external stakeholders including care coordinators, office staff, and infusion sites to anticipate and address access barriers.
  • Monitor payer trends, market dynamics, and regulatory changes to adapt support strategies and communicate updates to stakeholders.
  • Build relationships through advocacy group involvement, rare disease events, and national conference participation.
  • Maintain strong knowledge of patient needs, available resources, and national access dynamics to support patients at the regional level.
  • Follow HIPAA, FDA, and OIG requirements and accurately document adverse events and product complaints.

Requirements

  • Minimum of 5 years of relevant experience in pharmaceutical or biotech roles.
  • Prior experience in patient support, account management, reimbursement, HUB/patient services, or market access is preferred.
  • Experience engaging patients, caregivers, and healthcare professionals with empathy and trust-building communication skills.
  • Experience in rare disease, buy and bill, specialty pharmacy, and provider/hospital processes is required.
  • Prior launch experience is preferred.
  • Experience with specialty or high-cost therapies in chronic or acute care settings is required.
  • Experience launching new therapies into infusion sites or home infusion is strongly preferred.
  • Experience with complex patient case management is required.
  • Strong understanding of payer, PBM, and specialty pharmacy interdependencies, including government and private payer access and reimbursement challenges.
  • Ability to work independently, manage multiple priorities, and stay highly organized.
  • Familiarity with HIPAA, FDA, and OIG guidelines.
  • Exceptional written and verbal communication skills.
  • Strong interpersonal skills with a patient-centric and flexible approach.
  • Bilingual Spanish-speaking ability is preferred.
  • Must reside in the assigned territory.
  • Ability to travel up to 60% of the time.

Interested in this position?

Apply directly on the company website

Apply Now

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