Rx Onboarding and Care Coordinator Lead, East

3 weeks, 5 days ago
Full-time
Lead
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Lead, coach, and develop a team of Rx Onboarding and Care Coordinators across the East Region.
  • Provide ongoing performance feedback, field coaching, onboarding, training, and development support.
  • Establish and reinforce standards, best practices, operating procedures, and role clarity within the ACE CoE.
  • Oversee patient onboarding, education, access coordination, and care navigation throughout the treatment journey.
  • Manage regional escalations and help resolve complex access, reimbursement, site-of-care, and patient experience issues.
  • Identify operational gaps, patient journey barriers, and emerging trends, and partner cross-functionally to implement solutions.
  • Partner with internal stakeholders across reimbursement, infusion, case management, accounts, specialty pharmacy, advocacy, marketing, and compliance.
  • Monitor patient journey metrics, execution quality, documentation, and follow-up to improve treatment initiation and patient experience.
  • Share regional field insights, risks, trends, and recommendations with leadership.
  • Ensure compliance with company policies and applicable legal, regulatory, privacy, and reporting requirements.

Requirements

  • 8+ years of experience in biotechnology, pharmaceuticals, patient services, patient access, reimbursement, HUB services, case management, field reimbursement, or related functions.
  • Prior experience leading patient support, access, reimbursement, care coordination, or field-based teams.
  • Strong knowledge of patient access, benefit verification, prior authorization, affordability programs, specialty pharmacy, HUB services, and reimbursement processes.
  • Experience supporting complex therapies, rare diseases, infusion therapy, buy-and-bill, and site-of-care models preferred.
  • Demonstrated success leading teams, managing escalations, and driving consistent execution across regions.
  • Strong cross-functional collaboration, communication, and leadership skills.
  • Launch experience preferred.
  • Knowledge of HIPAA, FDA, OIG, adverse event reporting, and compliance standards.
  • Bilingual Spanish preferred.

Interested in this position?

Apply directly on the company website

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