RemoteLeaf Logo
Log in Sign up

L1 Hosting Tech Support Agent [2634-323775]

2 weeks, 1 day ago
Philippines
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
DNS FTP HTTP Linux MySQL PHP SFTP TLS WordPress
Apply Now
LevelUp

LevelUp

LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services
51-250
Founded 2017
View All Jobs 5

Description

  • Provide technical support to hosting customers via live chat and Zendesk tickets, managing 2 concurrent chats and up to 3 during busy periods.
  • Diagnose and resolve common web hosting and WordPress issues, aiming to solve inquiries on first contact whenever possible.
  • Troubleshoot WordPress problems involving core files, plugins, themes, and configuration errors.
  • Answer server-side questions, inspect DNS records, update SSL certificates, and resolve website accessibility issues.
  • Handle basic MySQL queries and migrations to support backend troubleshooting and site movement.
  • Use basic Linux command-line tools to diagnose and troubleshoot server-side issues.
  • Document issues accurately and escalate complex technical problems to senior teams when needed.
  • Track and meet KPIs including CSAT, AHT, QA scores, Acceptance Rate, and Average Customer Wait Time.
  • Maintain an active and responsive presence on Slack and Zendesk throughout the shift.

Requirements

  • 1 to 2 years of technical support experience in a web hosting environment.
  • Basic to intermediate knowledge of WordPress troubleshooting, including plugin, theme, and configuration conflicts.
  • Experience with FTP/SFTP, cPanel, or custom web hosting dashboards.
  • Strong understanding of DNS zone files, including A records, CNAME, and TXT, plus SSL setup.
  • Basic knowledge of HTTP response status codes such as 500, 404, 403, 502, and 504.
  • Experience with MySQL databases, including simple queries and basic site migrations.
  • Ability to handle 2 to 3 concurrent live chat windows accurately and efficiently.
  • Excellent written and verbal English communication skills.
  • Warm, empathetic customer support style with strong listening and customer advocacy.
  • Practical experience using Linux CLI for file navigation and basic diagnostics.
  • Bachelor's degree in IT, Computer Science, or a related field is preferred, though equivalent hands-on experience is also valued.

Benefits

  • Fully remote position.
  • Standard 40-hour fixed-schedule work week.
  • Equipment provided.
  • HMO coverage.
  • 13th month pay.
  • Other government-mandated benefits.
  • Company culture that supports work-life balance and a respectful work environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Dragos

Senior Engineering Support Engineer

Dragos 251-1K Professional Services

Senior Engineering Support Engineer at Dragos bridges customers and engineering teams by investigating complex production issues, improving observability and reliability, and driving lasting resolutions for the Dragos cybersecurity platform.

United States Full-time Senior Technical Support Engineer
$130k-$130k
AWS Datadog Docker Elasticsearch Kubernetes PostgreSQL
9 hours, 8 minutes ago
Green Thumb Industries

Field IT Operations Engineer

Green Thumb Industries 1K-5K Pharmaceuticals

Green Thumb is seeking a remote IT Operations Engineer to independently support end-user technology and core IT infrastructure across multiple business locations, with up to 40% travel and on-call participation.

United States Full-time Mid Level Infrastructure Engineer Technical Support Engineer
$75k-$90k
iOS
9 hours, 23 minutes ago
Kpler

AIS Tech Support Agent

Kpler 251-1K Professional Services

Kpler is seeking an AIS Tech Support Agent to support global AIS station owners, maintain network connectivity and health, and help contributors resolve technical and community-content issues.

Philippines Vietnam Full-time Junior Technical Support Engineer
Linux Salesforce TCP/IP
9 hours, 38 minutes ago
Long View Systems

Global Service Desk Analyst - French Bilingual Overnight

Long View Systems 1K-5K IT Services

Long View is hiring a French Bilingual Global Service Desk Overnight Analyst across Canada to provide Tier I IT and communications support while delivering service excellence to clients worldwide.

Canada Full-time Junior Technical Support Engineer
$30k-$39k
9 hours, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers