Portuguese-Speaking Tech Support Specialist - Tech Department in Athens Greece

5 hours, 26 minutes ago
Full-time
Entry Level
Customer and Technical Support

Mercier Consultancy Group

International recruitment, business consultancy, and business-process-outsourcing company helping companies recruit multilingual employees and outsource customer-service, technical-support, back-office, and related operations across Europe.

Recruitment, staffing, business consulting, and BPO/customer-support outsourcing
51-200

Description

  • Provide technical support via phone, email, and live chat.
  • Diagnose and troubleshoot hardware, software, and connectivity issues.
  • Assist customers with product setup and configuration.
  • Escalate complex issues to appropriate internal teams.
  • Document customer interactions accurately in internal support systems.
  • Meet customer satisfaction, quality, and productivity targets.
  • Stay current with product updates, technical documentation, and support best practices.
  • Collaborate with internal teams to resolve issues promptly.

Requirements

  • Native or fluent Portuguese proficiency at C2 level.
  • English communication skills at B2 level or above.
  • Strong troubleshooting and analytical abilities.
  • Excellent communication and customer service skills.
  • Comfort working with Windows, macOS, mobile devices, and common software applications.
  • Previous technical support, IT helpdesk, or customer support experience is preferred but not required.
  • Proactive attitude and willingness to learn.
  • Ability to work effectively in a fast-paced environment.

Benefits

  • Fully paid relocation package to Greece.
  • Competitive monthly salary.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.
  • Two additional salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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