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German Speaking Technical Support Customer Experts - Work In Athens, Greece

5 hours, 26 minutes ago
Spain, Austria, Bulgaria, Germany, Greece, Portugal
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services
View All Jobs 45

Description

  • Provide technical assistance to users of a leading social media platform.
  • Troubleshoot account access, security settings, and interface issues through email, chat, and phone.
  • Deliver accurate, empathetic solutions that maintain strong customer satisfaction.
  • Stay informed about new social media features and provide updated guidance.
  • Collaborate with internal teams to report platform bugs and support improvements.
  • Follow security protocols, privacy standards, and applicable industry regulations.
  • Represent the brand professionally in all customer interactions.

Requirements

  • Native or fluent written and spoken German is mandatory.
  • Valid EU passport or work permit for Greece.
  • Proficiency in English for collaboration with an international team.
  • Strong technical aptitude and interest in the social media industry.
  • Ability to adapt to changing tools, platforms, and software environments.
  • Excellent communication skills and a customer-centric approach.

Benefits

  • Competitive monthly salary.
  • Two additional salaries per year, including 13th and 14th salaries.
  • Monthly performance bonus.
  • Fully paid relocation package covering flights, transfers, and hotel accommodation upon arrival.
  • Fully paid professional training on social media systems.
  • Comprehensive health insurance coverage.
  • Career development opportunities in an international environment.

Interested in this position?

Apply directly on the company website

Apply Now

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