LevelUp

LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services

Information Technology

51-200 (60)

Founded 2017

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Customer Success Specialist [2644-128605]

5 hours, 36 minutes ago

Philippines

Full-time

Junior

Customer Success

Customer and Technical Support

CRM Salesforce

Apply Now

LevelUp

LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services

51-200

Founded 2017

View All Jobs

Description

Own the end-to-end renewal process for assigned high-volume accounts to support Gross Revenue Retention.
Process contract amendments, billing inquiries, and other customer relationship administration.
Assess and execute downgrade requests, document retention risks, and escalate or address them through value-based conversations.
Facilitate customer calls and virtual meetings throughout the renewal and retention lifecycle.
Partner daily with Customer Success Managers to deliver a unified customer experience.
Serve as the first point of contact for commercial escalations and coordinate with Finance and Legal to resolve renewal obstacles.
Maintain accurate, real-time CRM records for renewal dates, contacts, and commercial notes.
Contribute to customer campaigns, process pilots, and operational initiatives supporting retention and efficiency.
Identify renewal-process bottlenecks and recommend automation or workflow improvements.
Drive performance against Net Revenue Retention, on-time renewal rate, and task-completion KPIs.

Requirements

1-2 years of experience in a customer-facing role such as Account Management, Sales, Support, or Customer Success.
Strong written and verbal communication skills, including managing high-volume email and chat correspondence with executive presence.
Experience with customer retention and commercial escalations.
Comfort leading live customer calls and virtual meetings.
Ability to strictly adhere to a fixed Monday-Friday schedule of 10:00 PM-7:00 AM PHT (8:00 AM-5:00 PM CST).
Prior Customer Success experience (preferred).
Experience in a B2B SaaS or technology environment (preferred).
Experience with CRM tools such as Salesforce and customer success platforms such as Gainsight.
Proficiency with Google Suite.
Flexibility to work an afternoon or night schedule based on client assignment.

Benefits

Fully remote, fixed 40-hour work week.
Company-provided equipment.
HMO coverage.
13th-month pay.
Work-life-balance-focused and respectful work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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