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Director of Enablement

10 hours, 46 minutes ago
United States
Full-time
Executive
Training Manager
Customer and Technical Support
Salesforce
Apply Now
Leena AI

Leena AI

Leena AI offers an autonomous conversational AI platform that assists employees in addressing their IT, HR, and Finance needs efficiently, significantly enhancing productivity and reducing support tickets.

Professional Services
201-500
Founded 2018
$40M raised
View All Jobs 6

Description

  • Define the enablement strategy for internal teams, customers, and system integrator and technology partners.
  • Hire, develop, and manage the Enablement team, including organizational design and capacity planning.
  • Equip partners with guides, sandboxes, AI-readable playbooks, community access, and role-based accreditation.
  • Build in-product guides, walkthroughs, and contextual help with Product and Design.
  • Create and manage an AI-first knowledge engine that converts calls, tickets, and internal discussions into validated playbooks, recipes, failure-mode libraries, and documentation.
  • Publish agent-readable documentation for customer and partner AI tools, with human review before release.
  • Build and grow customer and partner communities, including forums, office hours, user groups, and recipe libraries.
  • Own documentation and the academy, ensuring content remains current with product releases.
  • Partner with Product, Engineering, Professional Services, Customer Success, Partnerships, and Marketing to align enablement with product changes and roadmap feedback.
  • Own OKRs for self-service deflection, guide adoption, community engagement, time to published answers, time to value, and partner-led go-lives.

Requirements

  • BA or BS degree from an accredited university.
  • 10–15 years of experience in enablement, education services, professional services, or customer success within B2B SaaS.
  • At least 5 years of experience leading enablement or education teams.
  • Experience building and scaling an enablement or community program from scratch across internal, customer, and partner audiences.
  • Experience enabling system integrator or technology partners to deliver a SaaS platform and measuring readiness.
  • Hands-on experience using AI agents or LLM workflows, AI search, answer bots, and agent-readable documentation to scale enablement.
  • Experience launching in-product guidance and digital adoption programs using tools such as Pendo, WalkMe, Appcues, or Userpilot.
  • Ability to translate complex enterprise SaaS platform and integration content into clear learning materials.
  • Experience building and moderating customer or partner communities that improve adoption or deflect support.
  • Strong executive communication and cross-functional influence skills, with a track record of linking enablement to business outcomes.
  • Experience with AI/ML products, agentic automation, or HR, IT, and employee service platforms such as Workday, ServiceNow, or SAP SuccessFactors (preferred).

Benefits

  • Competitive compensation and meaningful equity.
  • Rapid career-growth opportunities.
  • Opportunity to build and own a new Enablement function.
  • Work on enterprise AI and automation products.
  • Collaborate with a global team in a high-growth company.

Interested in this position?

Apply directly on the company website

Apply Now

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