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Director, Care Delivery Learning & Development

2 days, 9 hours ago
United States
Full-time
Executive
Training Manager
Operations
Apply Now
Ro

Ro

Ro is a telehealth provider that connects patients with licensed healthcare professionals online to offer treatments for various health concerns, including weight loss, sexual health, hair loss, and fertility.

Health Care Providers & Services
501-1000
Founded 2017
$1023M raised
View All Jobs 6

Description

  • Own the end-to-end learning strategy for clinical and non-clinical patient-facing teams, including onboarding, program launches, ongoing development, and performance-based retraining.
  • Set learning priorities and approaches aligned with business objectives, operational readiness, and high-quality patient care.
  • Build scalable processes for learning-needs intake, evaluation, prioritization, content development, reuse, maintenance, and governance.
  • Determine when formal training or targeted interventions are needed and select technologies to deliver learning effectively at scale.
  • Measure knowledge acquisition, skill proficiency, on-the-job application, and the impact of learning on performance outcomes.
  • Partner with Quality, Operations, frontline leaders, Product, Clinical, and Data teams to identify capability gaps and implement targeted interventions.
  • Build feedback loops that continuously improve learning programs and frontline performance.
  • Build and lead a Learning Center of Excellence spanning training and knowledge management, with clear roles, accountability, and operating practices.
  • Develop consistent, accurate, and scalable learning and knowledge resources across Care Delivery.
  • Evaluate and advance adult-learning practices, learning technologies, and approaches to learning design, delivery, and measurement.

Requirements

  • 10+ years of progressive experience in Learning & Development, training, or enablement, including leading learning programs and teams at scale.
  • Experience in healthcare, clinical operations, or another complex, regulated environment (preferred).
  • Proven ability to develop and execute learning strategies across multiple functions, audiences, and business priorities.
  • Experience building or scaling a centralized learning function, including operating models, intake and prioritization processes, content governance, and cross-functional ways of working.
  • Strong knowledge of adult learning, instructional design, learning-needs analysis, assessment, and performance consulting.
  • Ability to distinguish training needs from process, tooling, knowledge-management, and other operational gaps.
  • Demonstrated ability to measure learning effectiveness and connect outcomes to observable behaviors, quality measures, and operational performance.
  • Experience evaluating, implementing, and optimizing learning management systems, content-development tools, knowledge-management platforms, and learning analytics.
  • Proven people leadership, talent development, expectation-setting, and accountability management experience.
  • Strong cross-functional leadership and stakeholder management skills, with the ability to influence senior leaders in a fast-paced, ambiguous environment.

Benefits

  • Target base salary of $161,100-$202,000 plus competitive equity package.
  • Full medical, dental, and vision insurance, plus One Medical membership.
  • 401(k) with company match and healthcare and dependent-care FSA options.
  • Flexible PTO and paid parental leave.
  • Fertility benefits, pet insurance, and student loan refinancing.
  • Wellbeing and learning-and-growth reimbursements.
  • Virtual mindfulness, counseling, and fitness resources.
  • Flexibility to work anywhere in the United States, with hybrid HQ collaboration for tri-state New York employees.

Interested in this position?

Apply directly on the company website

Apply Now

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