LawnStarter

LawnStarter provides an online platform for booking lawn mowing services from local professionals, ensuring a seamless and efficient customer experience with transparent pricing and a focus on quality and reliability.

Professional Services

Industrials

11-50 (45)

Founded 2013

$18M raised

11 open positions

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Senior Product Manager, Service Delivery

1 month ago

United States

Full-time

Senior

Product Manager

Product Management

LLM

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LawnStarter

Professional Services

11-50

Founded 2013

$18M raised

View All Jobs 11

Description

Set strategy and own product decisions for the quality, trust, and communication side of service delivery.
Improve expectation-setting before jobs begin so customers and Pros align on scope, pricing, and outcomes.
Build policies and decision systems that fairly resolve competing customer and Pro interests at scale.
Use AI-powered support and outreach as core product tools and expand their role responsibly.
Own evaluation frameworks for AI support, including golden datasets, automated judges, regression detection, and human-review sampling.
Gate AI changes with rigorous evals to prevent quality regressions before they reach customers or Pros.
Improve messaging systems that coordinate work across customers and Pros on all three brands.
Design moderation and detection mechanisms for off-platform leakage and conflict escalation.
Make judgment calls in ambiguous marketplace disputes when no clean policy or automated answer exists.
Partner with engineering and operations to improve live, high-scale systems under real-world load.

Requirements

Senior product management experience in marketplace, trust/safety, service delivery, support, or similarly complex product areas.
Experience shaping strategy, policy, and systems across a broad product area rather than optimizing a single feature or screen.
Ability to make balanced decisions for two sides of a marketplace and defend tradeoffs clearly.
Experience or strong interest in building and owning AI evaluation systems for open-ended conversations.
Daily AI usage with strong intuition for measuring whether an AI experience is actually good.
Comfort working with live, high-scale systems and improving them under existing production load.
Data-informed decision-making using metrics such as CSAT, resolution rate, eval scores, churn, and deflection.
Technical fluency to collaborate effectively with engineers on AI and messaging system tradeoffs.
Marketplace systems thinking focused on incentives, policies, and feedback loops rather than UI-only solutions.
Comfort making judgment calls when data is incomplete and no clean answer exists.

Benefits

Base salary of $140,000 - $170,000.
Equity package.
Medical, dental, and vision insurance.
Fully remote work from anywhere in the US.
Flexible PTO.
Opportunity to work on systems that affect quality, trust, and retention across a large marketplace.

Interested in this position?

Apply directly on the company website

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