Facility Coordinator (Offshore - Philippines)

1 day, 16 hours ago
Full-time
Junior
Customer and Technical Support
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Own the full lifecycle of assigned work orders from intake to close-out.
  • Receive, log, triage, and dispatch standard, recurring, and emergency work orders.
  • Coordinate with qualified vendors and manage recurring service schedules and completion documentation.
  • Track open work orders in the admin portal and keep status records current.
  • Source, vet, and select vendors for reactive work orders when no in-network vendor is available.
  • Maintain vendor relationships and document sourcing outcomes and new contacts.
  • Serve as the Tier 1 point of contact for routine issues and escalate Tier 2 issues with complete context.
  • Handle routine client communications such as scheduling confirmations, reminders, and ETA updates.
  • Maintain accurate records for work orders, vendor interactions, and escalations.
  • Support team scheduling, backlog management, and vendor performance tracking.

Requirements

  • 2+ years of experience in facilities coordination, property management, maintenance operations, or a related field.
  • Strong written and verbal English communication skills.
  • Experience managing multiple tasks in a fast-paced, detail-oriented environment.
  • Experience coordinating with third-party vendors or contractors.
  • Ability to work independently during Philippine business hours with minimal real-time US oversight.
  • Proficiency with work order management systems, CRMs, or operations platforms such as Client Admin Portal, Slack, and Google Workspace.
  • Reliable high-speed internet connection and a professional remote work setup.
  • Background in commercial facilities, FM services, or multi-site property operations preferred.
  • Experience working with US-based companies in an offshore or outsourced capacity preferred.
  • Familiarity with US business norms and client communication expectations preferred.
  • Experience using AI writing tools preferred.
  • Exposure to vendor vetting or sourcing processes preferred.

Benefits

  • Remote work from anywhere.
  • Global team with work-life balance emphasis.
  • Growth opportunities to shape the role and grow with the company.
  • Opportunity to work in an innovative, data-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

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