Customer Success Manager | Talent Marketplace

2 hours, 16 minutes ago
Full-time
Junior
Customer and Technical Support
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Manage a portfolio of client accounts as the primary post-onboarding contact.
  • Lead quarterly and executive business reviews to assess account health, performance, and strategy.
  • Develop and execute customer success plans aligned with client objectives and growth goals.
  • Monitor usage, engagement, NPS, and support metrics to identify and address account risks.
  • Drive product adoption and help clients realize maximum value from the solution.
  • Identify expansion and upsell opportunities in partnership with the sales team.
  • Manage renewals and negotiate contract extensions to maximize retention.
  • Collaborate with product, support, and sales teams to advocate for customer needs.
  • Onboard new clients and ensure smooth transitions from sales to customer success.
  • Synthesize customer feedback to inform product roadmaps and service improvements.

Requirements

  • 2–4 years of experience in customer success, account management, or client services.
  • Demonstrated success managing client relationships and improving retention and satisfaction.
  • Strong communication, presentation, and interpersonal skills.
  • Ability to manage multiple accounts with varying levels of complexity.
  • Data-driven approach with experience analyzing account health metrics and developing success plans.
  • Experience with CRM or customer success platforms such as Salesforce, HubSpot, Gainsight, or ChurnZero.
  • Proactive ability to identify customer risks and opportunities early.
  • Experience in SaaS, ecommerce, or managed services customer success preferred.
  • Experience with customer health scoring, executive business reviews, NRR, or expansion targets preferred.
  • Knowledge of product-led growth and digital customer success strategies preferred.

Benefits

  • Remote opportunities available across the Philippines, Eastern Europe, and Latin America.
  • Negotiable USD salary based on experience.
  • Access to exclusive remote opportunities before public advertising.
  • Profile matching based on skills, experience, schedule, and salary expectations.
  • Free participation with no placement fees, subscriptions, or hidden costs.
  • Opportunity to become a HireLago Certified Professional and showcase a profile to global employers.
  • Long-term career opportunities through HireLago’s global employer network.

Interested in this position?

Apply directly on the company website

Apply Now

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