UX-райтер (B2B chatbot)

2 hours, 1 minute ago
Full-time
Junior
Design and User Experience
Kyivstar

Kyivstar

Kyivstar is the leading national operator in Ukraine, providing quality mobile communication to over 26 million subscribers. As a driver of innovation and social responsibility, Kyivstar is part of the international VEON group, focusing on projects for...

Wireless Telecommunication Services
1K-5K
Founded 1994
$1600M raised

Description

  • Write simple, comprehensive text for user flows in the chatbot.
  • Design chatbot scenarios together with analysts and developers.
  • Configure content in a low-code builder.
  • Analyze the clarity and relevance of chatbot responses and adapt content accordingly.
  • Improve the product’s tone of voice.
  • Work closely with the PO, analysts, and developers to create a commercially successful product story.
  • Focus on user needs and pain points and help solve them.
  • Deeply learn the product’s strengths and weaknesses.

Requirements

  • At least 2 years of experience in a similar role at a product or service company.
  • A portfolio with UX cases implemented in real products.
  • Professional command of Ukrainian, including spelling and stylistic norms.
  • Ability to manage time independently and prioritize tasks.
  • Readiness to work in a Scrum framework.
  • Strong interest in people and enjoyment of teamwork.
  • Ability to learn new information quickly and apply it in practice.
  • Attention to detail and high standards for quality.
  • Basic understanding of ML/NLP is a plus.
  • Experience with CMS and low-code/no-code chatbot builders such as pipe.bot, Corezoid, Dialogflow, ManyChat, or Intercom is a plus.

Benefits

  • Office or remote work, with the choice of location left to the employee.
  • Remote onboarding.
  • Performance bonuses, annual or quarterly depending on the role.
  • Access to internal learning resources, partner programs, and a company library.
  • Health and life insurance for employees.
  • Wellbeing program and corporate psychologist support.
  • Mobile phone service reimbursement from Kyivstar.

Interested in this position?

Apply directly on the company website

Apply Now

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