Support Engineer

6 days, 7 hours ago
Full-time
Mid Level
Customer and Technical Support
Kyivstar

Kyivstar

Kyivstar is the leading national operator in Ukraine, providing quality mobile communication to over 26 million subscribers. As a driver of innovation and social responsibility, Kyivstar is part of the international VEON group, focusing on projects for...

Wireless Telecommunication Services
1K-5K
Founded 1994
$1600M raised

Description

  • Interact with users to understand their needs and resolve technical issues.
  • Respond to customer requests, analyze incidents, and troubleshoot failures.
  • Use monitoring tools and analyze logs to diagnose problems.
  • Ensure stable operation of the company’s IT infrastructure.
  • Work as part of a team and collaborate with other departments.
  • Maintain a high level of service quality, including in stressful situations.
  • Continuously develop technical skills and adapt to new technologies.

Requirements

  • 3+ years of experience in technical support.
  • Administrator-level knowledge of Windows and Linux.
  • Understanding of networking technologies.
  • Strong experience with tools for technical analysis and troubleshooting.
  • Experience with Oracle databases, including SQL and PL/SQL, and MSSQL.
  • Ability to quickly find and implement solutions.
  • Willingness to learn and pursue professional development.

Benefits

  • Remote or office-based work, with the choice to decide for yourself.
  • Remote onboarding.
  • Performance bonuses, annual or quarterly depending on the role.
  • Access to internal learning resources, partner programs, and a company library.
  • Health and life insurance for employees.
  • Wellbeing program and corporate psychologist support.
  • Mobile phone service compensation from Kyivstar.

Interested in this position?

Apply directly on the company website

Apply Now

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