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ITSM Solution Architect & Lead Engineer

4 weeks, 1 day ago
Anywhere
Full-time
Mid Level
Technical Lead
Software Development
Active Directory CSS Git HTML JavaScript REST API SQL
Apply Now
Kyivstar

Kyivstar

Kyivstar is the leading national operator in Ukraine, providing quality mobile communication to over 26 million subscribers. As a driver of innovation and social responsibility, Kyivstar is part of the international VEON group, focusing on projects for...

Wireless Telecommunication Services
1K-5K
Founded 1994
$1600M raised
View All Jobs 31

Description

  • Design and define the overall architecture of the Ivanti ITSM solution in alignment with business processes and ITIL best practices.
  • Develop the target ITSM architecture, including integrations with CMDB, ITAM, AD, monitoring, and the Service Portal.
  • Establish architectural principles, data models, and configuration standards for core ITSM processes.
  • Design and implement non-standard or custom ITSM processes where standard ITIL flows are insufficient.
  • Prepare high-level design documents, architecture diagrams, and technical documentation.
  • Provide expert guidance to the implementation team and customer stakeholders.
  • Collaborate with Ivanti, suppliers, and internal teams to resolve complex architectural and integration issues.
  • Configure and customize the Ivanti ITSM platform based on approved design and business requirements.
  • Develop and modify workflows, forms, business rules, SLAs, notifications, and RBAC models.
  • Build and maintain integrations with external systems and support data migration, testing, and technical leadership activities.

Requirements

  • 3+ years of experience designing or implementing enterprise ITSM solutions on Ivanti, ServiceNow, BMC Helix/Remedy, Cherwell, or Jira Service Management.
  • Deep understanding of ITIL v3/v4 and its practical application.
  • Proven ability to design custom or hybrid ITSM workflows.
  • Hands-on experience with JavaScript, SQL, HTML/CSS, and REST API.
  • Strong knowledge of CMDB design, service modeling, and workflow automation.
  • Ability to create workflow scripts, business rules, and UI customizations.
  • Experience with system integrations using REST API, web services, message queues, and database connectors.
  • Ability to produce clear architecture documentation and diagrams using Visio, Draw.io, or Enterprise Architect.
  • Familiarity with version control tools such as Git.
  • Strong communication, stakeholder-management, and leadership skills.
  • English proficiency at Upper Intermediate level or higher.
  • ITIL v3 or v4 Foundation certification (or higher) is mandatory.
  • Experience with Ivanti Neurons for ITSM or Ivanti Service Manager is a plus.
  • Ivanti Certified Professional or equivalent certification is a plus.
  • Experience in large-scale ITSM implementation projects is a plus.

Benefits

  • Office or remote work from anywhere, with workplace support arranged by the company.
  • Remote onboarding.
  • Performance bonuses.
  • Access to company library, internal resources, and partner learning programs.
  • Health and life insurance.
  • Wellbeing program and corporate psychologist.
  • Reimbursement of Kyivstar mobile communication expenses.

Interested in this position?

Apply directly on the company website

Apply Now

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