Application Support Engineer (Ivanti / ITSM)

1 month, 2 weeks ago
Full-time
Mid Level
Database Administration
Kyivstar

Kyivstar

Kyivstar is the leading national operator in Ukraine, providing quality mobile communication to over 26 million subscribers. As a driver of innovation and social responsibility, Kyivstar is part of the international VEON group, focusing on projects for...

Wireless Telecommunication Services
1K-5K
Founded 1994
$1600M raised

Description

  • Provide business support for the Ivanti platform through configuration and deep technical customization to automate Technical Directorate processes.
  • Work with key system users to implement new business processes and modify existing ones in the company’s information system.
  • Ensure technical integration and alignment of new solutions with related systems.
  • Maintain workflow logic, complex forms, business rules, and service level agreements (SLAs).
  • Analyze issues, localize problems, and test software changes.
  • Work with technical documentation to support system administration and process changes.

Requirements

  • 3+ years of experience in IT.
  • At least 2 years of experience in software administration.
  • Higher education.
  • Experience analyzing, localizing issues, and testing software.
  • Ability to work with technical documentation.
  • Knowledge of SQL and PL/SQL.
  • Experience with Oracle and MS SQL Server databases.
  • Basic knowledge of Windows and Unix operating systems.
  • Experience with modern software development methodologies, including technical task preparation, algorithms, and programming (preferred).
  • Direct experience with Ivanti Neurons for ITSM or Ivanti Service Manager (preferred).
  • Experience configuring or developing on enterprise automation or BPM platforms (preferred).

Benefits

  • Remote or office work, depending on your preference.
  • Remote onboarding.
  • Performance bonuses, annual or quarterly depending on the role.
  • Access to internal learning resources and partner programs, plus an in-house library.
  • Health and life insurance for employees.
  • Wellbeing program and corporate psychologist.
  • Mobile phone service compensation from Kyivstar.

Interested in this position?

Apply directly on the company website

Apply Now

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