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IT Service Desk Analyst (Remote, German, French)

1 month, 3 weeks ago
Europe, Czech Republic
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
D-ploy

D-ploy

D ploy is a trusted IT Engineering and Consulting Company providing tailored solutions for global and regional businesses, specializing in IT infrastructure services, Service Management, and Quality Management.

Internet Software & Services
251-1K
Founded 2003
View All Jobs 9

Description

  • Provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other tech tools and products.
  • Deliver first-level technical support to employees and client-site users.
  • Respond promptly to questions and support requests from employees and client sites.
  • Document issues and contribute to knowledge base creation.
  • Support hardware migration teams with information, reports, and lists.
  • Participate in process improvement activities.
  • Consult with IT experts when the appropriate course of action is unclear.

Requirements

  • Fluent German and English language skills; French is a big advantage.
  • Technical skills are a plus.
  • Strong problem-solving and analytical abilities.
  • Good communication skills.
  • Attention to detail and ability to multitask across multiple clients.
  • Ability to work independently and also follow direction and best practices.
  • Planning and organizing skills.
  • Team-player mindset with a supportive personality.
  • Criminal record extract no older than three months must be provided.

Benefits

  • Flexible working conditions.
  • Minimum 5 weeks of vacation.
  • Paid sick days.
  • Meal vouchers.
  • Additional vouchers for birthdays, weddings, and new-born occasions.
  • Contributions to wellness programs, including a Multisport card.
  • Referral program through the Fishing for Friends scheme.
  • Refreshments available in the D-ploy office.
  • Opportunities for further development and professional advancement.
  • Friendly and international working environment.
  • Company-sponsored events.
  • Competitive salary and various benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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