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Shift Lead

3 weeks, 4 days ago
United States
Part-time
Lead
Operations Specialist
Customer and Technical Support
Tableau
Apply Now
Kooth

Kooth

Kooth is a leading provider of online mental health services, reaching over 15.1 million individuals globally. Our platform offers compassionate and effective support through digital therapy, chat counseling, and a mental health toolkit. Partner with u...

Health Care Providers & Services
51-250
Founded 2001
View All Jobs 5

Description

  • Provide leadership and operational support to the direct service team during scheduled service hours.
  • Act as a point of guidance for practitioners and care coordinators on Kooth policies and clinical requirements.
  • Oversee team time punching and meal break adherence.
  • Advise practitioners on clinical resources to help manage risk appropriately.
  • Support team members experiencing IT issues that prevent engagement with service users.
  • Collaborate with Licensed Clinical Professionals to ensure access to clinical support as needed.
  • Share employee performance feedback and shift-related recommendations with Service Delivery Operations and Clinical leadership.
  • Document shift needs, service flow details, and resolution updates using Slack workflows and tracking files.
  • Monitor practitioner readiness, queue wait times, surge activity, and SLA compliance to support timely service delivery.
  • Engage in practitioner trainings and ad hoc projects to improve shift operations and process guidance.

Requirements

  • Must be able to work a 26-hour/week schedule: Sunday 6:00 PM–10:30 PM, Monday 6:00 PM–10:30 PM, Thursday 2:00 PM–10:30 PM, Friday 6:00 PM–10:30 PM, and Saturday 6:00 PM–10:30 PM Pacific Time.
  • Must permanently reside within the U.S. 48 contiguous states.
  • Bachelor’s degree or commensurate experience required.
  • Experience working with shift operations and schedule management.
  • Experience working with data visualizations in a dashboarding tool such as Tableau.
  • Experience in a startup environment.
  • Experience in a behavioral health or clinical setting.
  • Bilingual in English and Spanish preferred.

Benefits

  • Hourly rate of $28–$32 based on experience.
  • Employee equity program.
  • Excellent medical, dental, and vision coverage.
  • Long-Term Incentive Plan (LTIP).
  • 401(k) retirement plan with company match.
  • Generous paid time off.
  • Remote-first flexibility and work-from-home support.
  • Paid parental leave.
  • Learning and development opportunities.
  • 8 paid holidays, plus two half-day holidays on Christmas Eve and New Year’s Eve.

Interested in this position?

Apply directly on the company website

Apply Now

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