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Live Operations Administrator - The Wessex Mint

1 day, 1 hour ago
Mexico, Argentina, Brazil, Chile, Colombia, Dominican Republic
Full-time
Entry Level
Customer Support
Customer and Technical Support
E-commerce Shopify
Apply Now
Koi Limited

Koi Limited

Textiles, Apparel & Luxury Goods
11-50
Founded 2012
View All Jobs 25

Description

  • Moderate live chat during auctions and live shopping events.
  • Maintain active chat participation to support auction flow and engagement.
  • Respond quickly and appropriately to viewer messages in real time.
  • Keep chat relevant, positive, and aligned with brand tone.
  • Prompt viewers to participate using engagement techniques and call-to-action messaging.
  • Welcome and onboard new viewers throughout the live show.
  • Reinforce urgency with countdowns, prompts, and bidding cues.
  • Highlight bidding activity and call out participants during key moments.
  • Support the host in maintaining a fast-paced, high-energy live environment.
  • Promote upcoming shows and encourage repeat attendance and ongoing audience engagement.

Requirements

  • Excellent written English with clear, fast, and confident communication.
  • Ability to work a flexible shift schedule, including evenings and weekends.
  • Strong attention to detail and the ability to multitask in real-time environments.
  • Comfortable working in fast-paced, high-pressure live settings.
  • Strong typing speed and responsiveness.
  • Ability to follow structured processes while adapting quickly when needed.
  • Reliable internet connection and a suitable home working setup.
  • Ability to work independently in a remote environment.
  • Previous experience in live chat moderation, customer support, or online community management is desirable.
  • Experience with live selling, auctions, or social commerce platforms is desirable.
  • Familiarity with tools such as Shopify, Gorgias, or live streaming platforms is desirable.
  • Experience working remotely within international teams is desirable.
  • Interest in e-commerce, live shopping, or digital engagement is desirable.

Benefits

  • $1,000 USD per month salary.
  • Fully remote role based in LATAM.
  • Full training provided on live systems and engagement techniques.
  • Opportunity to work across multiple fast-growing D2C brands.
  • Exposure to a rapidly growing live commerce function.
  • Structured, process-driven role with clear expectations.
  • Potential for progression within live operations and wider business functions.

Interested in this position?

Apply directly on the company website

Apply Now

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