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Sr. Director, Client Services

3 months, 4 weeks ago
United States
Full-time
Executive
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990
View All Jobs 10

Description

  • Serve as the executive-level strategic partner to key retail clients and align loyalty strategy with enterprise goals and customer engagement objectives.
  • Lead the long-term evolution and performance of loyalty programs by integrating strategy, analytics, and technology.
  • Translate data-driven insights and market intelligence into actionable recommendations that improve ROI and address customer needs.
  • Continuously monitor client environments for risks, shifting priorities, and organizational barriers, and convert them into partnership opportunities.
  • Identify and drive organic growth opportunities across services, technology, analytics, and product enhancements.
  • Co-create innovative loyalty solutions with clients using market intelligence, Kobie IP, and emerging loyalty concepts.
  • Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams to align on priorities and execution.
  • Oversee program enhancements, operational execution, and technical implementations with a focus on scalability, efficiency, and quality.
  • Own financial performance across assigned accounts, including forecasting, profitability management, and commercial strategy.
  • Lead, mentor, and develop a high-performing Client Services team focused on accountability, collaboration, and continuous improvement.

Requirements

  • 12–15+ years of experience in client services, loyalty marketing, CRM, or enterprise program management.
  • Significant experience in the retail sector.
  • Proven track record of leading large, complex accounts and senior executive relationships.
  • Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application.
  • Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience.
  • Demonstrated ability to anticipate risk, identify growth opportunities, and influence strategic direction.
  • Exceptional communication, strategic thinking, analytical problem-solving, and executive presence.
  • Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.
  • Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment.
  • Bachelor’s degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.

Benefits

  • Flexible remote work environment.
  • Flexible Time Off.
  • Nine company-wide holidays.
  • A diverse suite of benefits supporting growth, development, and personal well-being.
  • Opportunity to work with recognized brands in a collaborative, growth-focused culture.
  • Top Workplace in the USA and Top Remote Workplace recognition.

Interested in this position?

Apply directly on the company website

Apply Now

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