Operations Manager

2 weeks, 2 days ago
Full-time
Mid Level
Operations
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990

Description

  • Manage daily operational logistics for client-assigned Kobie teams.
  • Evaluate and improve organizational procedures and operational efficiency.
  • Coordinate client requirements and implementation with client services and technology teams.
  • Maintain relationships with clients, internal teams, vendors, and external partners.
  • Establish processes that support efficient project and objective delivery.
  • Identify automation and optimization opportunities to improve scalability.
  • Resolve operational challenges and minimize impacts on customer experience.
  • Support, facilitate, and lead client loyalty programs and related initiatives.
  • Develop strategic plans for rewards programs aligned with business and customer needs.
  • Monitor program KPIs, oversee end-to-end deliverables, and identify improvement opportunities.

Requirements

  • Operations experience is preferred.
  • Strong organizational, management, coordination, and leadership skills.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and curiosity.
  • Ability to prioritize and manage work in a constantly changing environment.
  • Strategic thinking skills and the ability to help shape client vision.
  • Commitment to Kobie’s mission, values, and client goals.
  • Experience with workflow management or project-tracking software is preferred.
  • Proficiency with Microsoft Office Suite.
  • Experience managing enterprise applications.

Benefits

  • Remote-first work environment with flexibility to work from anywhere.
  • Flexible time off.
  • Nine company-wide holidays.
  • Benefits supporting professional development, personal growth, and well-being.
  • Periodic travel opportunities or requirements for collaboration, client engagements, training, and company events.
  • Inclusive, values-led workplace with diversity, equity, and inclusion initiatives.

Interested in this position?

Apply directly on the company website

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