IT Manager

28 minutes ago
Full-time
Senior
Project and Program Management
knownwell

knownwell

Knownwell operates two distinct entities focused on healthcare and commercial intelligence. As a healthcare provider, Knownwell offers weight-inclusive primary and obesity care in Massachusetts, New Hampshire, and Rhode Island. The company emphasizes a hybrid model of virtual and in-person visits, providing comprehensive care for obesity-related conditions. Their services include personalized primary care, specialty care for weight management and diabetes, nutrition counseling, and access to medications and tools. Knownwell is committed to delivering care without bias, ensuring a supportive environment for all patients. In addition to healthcare, Knownwell features an AI-driven commercial intelligence platform designed for professional services firms. This platform integrates data from various sources to provide insights on client portfolio health, satisfaction, and growth opportunities. It enables firms to engage proactively with clients and align internal teams for better strategic management. Knownwell's platform supports services like daily news alerts and trend detection, helping businesses make informed decisions and enhance client retention.

hospital & health care
51-200
Founded 2022
$50M raised

Description

  • Serve as the primary liaison with the outsourced IT provider and ensure service delivery meets business, SLA, and compliance expectations.
  • Oversee healthcare IT operations so systems and processes align with HIPAA, PHI handling, and collaboration needs across clinical and administrative teams.
  • Maintain a secure IT environment by overseeing endpoint protection, access control, and regulatory compliance with the outsourced provider.
  • Recommend standard hardware and software for each role, approve equipment quotes, and manage exceptions to standard configurations.
  • Support IT infrastructure setup and employee onboarding for new clinic launches, including workspace and network equipment installation.
  • Create and maintain IT operational procedures, support documentation, and business continuity plans.
  • Participate in strategic planning for future IT service models, including outsourced, blended, or in-sourced approaches.
  • Provide hands-on troubleshooting for urgent technical issues involving Microsoft 365, Teams, Azure AD, Zoom Phone/Contact Center, and networking.
  • If the IT function expands, recruit, onboard, and lead additional in-house IT team members.

Requirements

  • 5+ years of IT experience.
  • Broad IT generalist background covering infrastructure, endpoint management, networking, and helpdesk operations.
  • Experience partnering with third-party IT service providers to deliver a strong employee IT experience.
  • Strong knowledge of Microsoft 365, Azure AD, Windows Server, Teams, and other Microsoft-based platforms.
  • Familiarity with healthcare IT environments, including EHR systems, HIPAA compliance, and patient data security.
  • Excellent project management and communication skills with a service-oriented mindset.
  • Ability and willingness to travel up to 15% for new site openings.
  • Experience supporting multi-site clinical environments or ambulatory care networks preferred.
  • Experience supporting multi-site corporate offices may suffice as an alternative preferred background.

Benefits

  • Fully remote opportunity.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Up to 20 days of PTO per year plus company holidays.
  • Up to 14 weeks of parental leave, including 12 weeks for non-birthing parents.
  • Annual work-from-home stipend for remote employees.
  • Salary range of $110,000 to $130,000 per year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Solar Regional Manager (Operations & Maintenance)

Pearce Services 1K-5K Construction & Engineering

Pearce is hiring a Regional Manager, Solar O&M to oversee Eastern region operations, customer relationships, and performance for solar service delivery.

13 minutes ago

Ops Warehouse Lead

Saltbox 51-250 Air Freight & Logistics

Saltbox is hiring a full-time Operations Lead to run daily operations at one of its locations, keeping the building, team, and member experience on standard while supporting the Location Manager’s goals.

Shopify
13 minutes ago

Manager, Product Sourcing Engineering

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is seeking a Manager, Product Sourcing Engineering to lead sourcing engineering and subcontract management for defense product development and production programs.

28 minutes ago

Store Manager - Passy, Paris

Reformation 1001-5000 Fashion, apparel, retail, manufacturing, sustainable fashion / climate tech

Reformation is seeking a Store Manager to lead store operations, sales performance, customer experience, and team development at one of its global retail locations focused on sustainable fashion.

28 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers