Senior Technical Program Manager

4 weeks, 2 days ago
Full-time
Lead
Project and Program Management
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012

Description

  • Lead end-to-end delivery of complex cross-functional security programmes with clear ownership of outcomes.
  • Drive initiatives across third-party risk, compliance and audit readiness, AI governance, and risk and control framework rollouts.
  • Set and refine programme cadence, including planning cycles, status reporting, OKR alignment, and decision logs.
  • Apply AI-enabled tooling to reduce manual work and improve the quality and timeliness of programme reporting.
  • Identify automation and AI opportunities in programme management, including status drafting, drift detection, and action tracking.
  • Run risk analysis, contingency planning, and trade-off discussions with senior stakeholders.
  • Maintain executive-ready status materials, including leadership updates, KPI reporting, and Board contributions.
  • Act as a player-coach for other programme managers by mentoring, modelling delivery standards, and creating reusable playbooks.
  • Partner with Engineering, Product, GTS, Legal, and business operations stakeholders to keep programmes on track.
  • Flex into other security functions when strategic initiatives require senior programme leadership.

Requirements

  • 6+ years of experience as a technical programme manager in information security.
  • Proven track record delivering complex, multi-team initiatives across engineering and security stakeholders in a matrixed environment.
  • Experience scoping, planning, and delivering strategic and tactical security programmes.
  • Working knowledge of security frameworks including NIST, ISO 27001, SOC 2, PCI DSS, and CIS Controls.
  • Project management and/or security framework certifications such as PMP, PRINCE2, ITIL, COBIT, or ISO 27001 are expected.
  • Experience building and tracking security KPIs and metrics to measure program success and drive continuous improvement.
  • Practical experience with AI-enabled or automation-first programme tooling such as security GRC, TPRM, or continuous control monitoring.
  • Strong stakeholder management, communication, and problem-solving skills with the ability to engage engineering leaders and executives.
  • Ability to balance persuasion with active listening and use proven project management techniques to drive results.
  • 3+ years of hands-on experience in equivalent security roles such as Security Delivery Manager, Information Security Officer, or Threat Intelligence Programme Manager is preferred.
  • Relevant certifications such as CISSP, CISM, CRISC, CompTIA Cybersecurity Analyst, or Certified Fraud Examiner are preferred.
  • Exposure to AI governance, model risk, or responsible-AI programme work is preferred.
  • Knowledge of privacy legislation and regulations such as HIPAA and GDPR is preferred.
  • Experience with security and risk tooling in cloud infrastructure, hosting, and platform contexts is preferred.

Benefits

  • Base salary range of $84,000 to $126,000 USD for US locations.
  • Participation in the company’s annual cash bonus plan.
  • Variable compensation for sales and customer success roles, where applicable.
  • Equity and sign-on payments may be included in the total compensation package.
  • Comprehensive health, welfare, and wellbeing benefits, based on eligibility.
  • Up to 10% travel may be required for onboarding, meetings, partner work, or industry events, with travel coordinated in advance.
  • Accommodations are available as needed for AI fluency and interview participation.

Interested in this position?

Apply directly on the company website

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