Knowledge Lead Manager

9 hours, 31 minutes ago
Full-time
Lead
Technical Writing and Documentation
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998

Description

  • Develop and maintain a knowledge management strategy aligned with business objectives.
  • Oversee the creation, categorization, maintenance, and accessibility of knowledge content.
  • Integrate knowledge management processes with other IT service management functions to improve service delivery and efficiency.
  • Promote a culture of knowledge sharing, collaboration, and effective communication across the organization.
  • Use analytics to monitor the impact, engagement, functionality, and effectiveness of the knowledge management strategy.
  • Provide training and support to staff on knowledge management practices and tools.
  • Champion knowledge management adoption and continuous learning within the IT department.

Requirements

  • 5+ years of current, proven experience implementing knowledge management strategies.
  • Experience building knowledge management programs in the technology industry or within technical groups in a large, global organization.
  • Experience communicating with and influencing senior leadership.
  • Proven experience leading teams to deliver impact.
  • Strong understanding of IT service management and the ITIL framework.
  • Proven experience working in a ServiceNow environment.
  • Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.
  • Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

  • 18 days of paid annual leave.
  • Family care leave.
  • Enhanced sick leave.
  • Training opportunities.
  • Flexi benefits.
  • Employee Share Purchase Plan.
  • Comprehensive medical insurance coverage, including dental.
  • Employee Assistance Program (EAP) for personal and work-related support.

Interested in this position?

Apply directly on the company website

Apply Now

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