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Japanese Trust and Safety Moderator

14 minutes ago
Japan
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 57

Description

  • Review text, video, image, and audio posts on online games, social media platforms, and forums for compliance with client policies and guidelines.
  • Communicate directly with players as needed.
  • Collaborate with team members in Japan and overseas.
  • Support the maintenance of safe and comfortable online communities.
  • Prepare reports and other required documentation.
  • Help protect players, communities, and client game companies from inappropriate content.

Requirements

  • Native-level Japanese and business-level English or higher (TOEIC 800 equivalent preferred).
  • Basic PC skills, including Excel, Word, and email handling.
  • Interest in games and social media.
  • Experience managing or moderating online communities is welcome.
  • Ability to stay emotionally steady, self-aware, and analytical.
  • Ability to multitask and respond flexibly to changing situations.
  • Strong attention to detail and accuracy.
  • Applicants without a TOEIC score are welcome if they have equivalent English ability through study abroad or overseas work experience.
  • Must be available to work a 5-day shift schedule including weekends and holidays.
  • PC, internet connection, microphone, and webcam are required for online assessments.

Benefits

  • Full social insurance coverage (health, pension, unemployment, and workers’ accident compensation).
  • Annual leave, congratulation/condolence leave, and special leave.
  • Employee referral program.
  • Numerous internal social events.
  • Casual dress and hairstyle.
  • Employee Assistance Program with professional consultation and mental health support.
  • Relo Club employee benefit program.
  • Commuting allowance up to 30,000 yen per month based on office attendance.
  • Telecommuting allowance in accordance with company policy.
  • 屋内原則禁煙（オフィス内に喫煙室あり） / Non-smoking workplace with a designated smoking room.

Interested in this position?

Apply directly on the company website

Apply Now

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