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Enterprise Technical Account Manager

1 month, 4 weeks ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 10

Description

  • Build and execute enterprise account plans and define technical strategies to expand share of wallet within existing customers.
  • Identify whitespace opportunities and drive product adoption by working closely with product and customer success teams.
  • Act as the single point of contact for customer health and overall account strategy, including legal and billing discussions.
  • Own and increase customer usage of the Helpshift platform and Keywords Player Engagement services.
  • Prepare and report weekly, monthly, and quarterly pipeline/opportunity reports and track progress toward revenue goals.
  • Receive and respond to customer RFI/RFPs and support commercial processes to close opportunities.
  • Leverage existing industry networks to open doors and create net-new opportunities focused on introducing Player Engagement Services.
  • Collaborate cross-functionally with global teams and stakeholders to deliver technical solutions and outcomes for enterprise game clients.

Requirements

  • 5-7+ years of Account Management experience supporting game industry customers.
  • Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
  • Experience managing and growing an existing book of business in excess of $20M+ ACV.
  • Existing experience selling to or working within the Player Engagement ecosystem (e.g., Helpshift).
  • Demonstrable success supporting large and complex global game companies.
  • Superb written and verbal communication skills and high attention to detail to act as a trusted advisor.
  • Self-motivated and able to operate effectively in a remote environment; willingness to travel as required.
  • Strong team player with high emotional intelligence, critical thinking, commercial creativity, and a process-driven, execution-oriented mindset.
  • Data-driven mentality and ability to work through ambiguity.

Benefits

  • Salary range $150,000–$200,000 USD per year.
  • Medical, dental, and vision insurance.
  • Vacation, flexible paid time off, personal days, and sick leave.
  • Corporate holidays including floating holidays.
  • Life and disability coverage and paid basic AD&D insurance.
  • Voluntary legal, accident, critical illness, and hospital indemnity coverage.
  • Permanent, full-time remote role within Keywords Studios' global Player Engagement team.

Interested in this position?

Apply directly on the company website

Apply Now

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