Network Security Support Engineer

10 hours, 41 minutes ago
Mid Level
Cybersecurity
Kerv

Kerv

Kerv offers a contactless payment ring that enables users to make payments globally without the need for cards, PINs, or smartphones, while also providing cloud and digital transformation services to help businesses enhance their operations and stay co...

IT Services
51-250

Description

  • Provide advanced support for network and security incidents and service requests.
  • Lead change requests, maintenance activities, software upgrades, hardware replacements, and project tasks.
  • Respond to and resolve emergency P1 and P2 incidents during night shifts.
  • Troubleshoot complex networking and security issues across customer environments.
  • Manage ISP circuits and liaise with service providers.
  • Maintain high-quality technical documentation and share knowledge with the team.
  • Deliver technical support independently with limited supervision.

Requirements

  • 4–5 years of experience in a network and security support role.
  • Experience with SD-WAN deployment and troubleshooting, including VeloCloud or SilverPeak.
  • Knowledge of firewall policies, IPS/IDS, web filtering, and secure web gateways.
  • Advanced routing experience with OSPF, BGP, and MPLS.
  • Layer 2/3 switching and ISP circuit management experience.
  • Knowledge of DDI technologies, including DNS, DHCP, and IPAM.
  • Experience with SNMP, API-based monitoring platforms, and ServiceNow.
  • Experience with technologies from Fortinet, Zscaler, Infoblox, Cisco, Juniper, Palo Alto, or F5.
  • Understanding of ITIL service principles.
  • Strong troubleshooting, communication, customer service, documentation, prioritisation, and collaboration skills.
  • Ability to work nights, independently, and in a fast-paced support environment.
  • Must be based in the UK.

Interested in this position?

Apply directly on the company website

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