International Destination Expert

1 day, 10 hours ago
Full-time
Senior
Customer and Technical Support
Kensington Tours

Kensington Tours

Kensington Tours offers personalized and rewarding travel experiences with tailor-made journeys to over 100 countries, curated with extraordinary experiences and the best private guides.

Consumer Services
201-500

Description

  • Respond promptly to inbound leads from prospective travellers, repeat clients, referrals and travel partners.
  • Lead discovery conversations to understand clients’ travel interests, expectations, lifestyles and budgets.
  • Design customized itineraries with product, operations and in-destination partners.
  • Present high-value travel proposals, use storytelling to bring journeys to life and close sales.
  • Own client relationships from initial enquiry through trip preparation, travel and post-trip follow-up.
  • Act as the client’s trusted advisor, proactively anticipating needs and coordinating handoffs across teams.
  • Resolve client issues quickly with internal and destination partners while keeping clients informed.
  • Meet or exceed individual revenue targets and build repeat business and referrals.
  • Maintain a portfolio of clients and identify future travel opportunities.
  • Build expertise in assigned destinations and Kensington’s travel products.

Requirements

  • 5+ years of professional sales and/or client relationship experience, including at least 3 years in consultative, relationship-based sales.
  • Experience working with North American clients and/or North American companies.
  • Demonstrated success achieving revenue targets and closing high-value sales.
  • Experience selling luxury or other high-value products and services.
  • First-hand international living and travel experience, with the ability to discuss destinations, cultures and experiences confidently.
  • Professional written and spoken English suitable for advising premium North American clients.
  • Ability to build trust and credibility by phone and email through polished, warm and persuasive communication.
  • Strong ownership, judgment and composure in resolving complex or time-sensitive client issues.
  • Strong listening, emotional intelligence, organization and follow-through while managing multiple clients and trips.
  • Ability to work independently in a remote environment, including flexibility for Eastern Time evening shifts, weekends and statutory holidays.
  • Reliable high-speed internet and a quiet, professional workspace for video and phone calls.
  • Legal right to work without sponsorship in Ireland; the role must be performed exclusively from Ireland.

Benefits

  • Competitive local base salary plus uncapped commission based on individual sales performance.
  • Opportunity to build a client portfolio that generates repeat business, referrals and increased earning potential.
  • Paid time off in accordance with local norms and laws.
  • Structured four-week onboarding covering the brand, sales process, CRM, products and destinations.
  • Destination familiarization trips to experience Kensington’s products firsthand.
  • IATA card for personal travel discounts and industry access.
  • Ongoing mentorship and coaching, with internal promotion opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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