Customer Service Agent (French/Italian/Spanish Speaking)

5 hours, 29 minutes ago
Contract
Junior
Customer and Technical Support

Keen

Keen provides offshore hiring and embedded remote teams, helping companies hire, manage, and directly access premium offshore talent across creative, digital, customer service, and sales roles. It positions itself as an alternative to agencies, freelancers, and BPOs by offering full-time embedded teams and handling HR, payroll, compliance, and replacement.

Outsourcing and offshoring
51-200
Founded 2024

Description

  • Support end-user customers via email, chat, phone, and service management platforms in multiple languages.
  • Resolve transaction issues, troubleshoot technical problems, and process online and offline refunds.
  • Follow standard operating procedures and use knowledge base articles to resolve requests efficiently.
  • Meet and exceed service level agreements with timely and accurate responses.
  • Escalate complex issues to management when necessary.
  • Maintain detailed case records and contribute to knowledge base improvements.
  • Analyze customer issues to identify patterns and recommend solutions.
  • Develop a deep understanding of the client’s products, services, and customer requirements.

Requirements

  • 2+ years of experience in customer support, customer success, or technical support.
  • Proven ability to support customers across multiple channels, including email, chat, and phone.
  • Professional working proficiency in English (C1/C2), French (B2+), Italian (B2+), and Spanish (B2+).
  • Experience with Zendesk, Jira Service Management, or similar support platforms.
  • Comfortable working in structured, SLA-driven environments.
  • Strong problem-solving and communication skills.
  • Ability to manage multiple conversations and priorities simultaneously.
  • Familiarity with web applications, mobile apps, or digital products.
  • Reliable home office setup with stable high-speed internet and a quiet workspace, including 250mbps+ internet.
  • Strong team player who collaborates well and contributes proactively.

Benefits

  • Fixed monthly contractor compensation depending on experience.
  • Consistent full-time workload with long-term role stability.
  • Fully remote work with a home internet stipend.
  • Professional development budget and ongoing learning support.
  • Exposure to a fast-growing global client in the food tech space.
  • Clear pathways for growth into senior CX, QA, or team leadership roles.
  • Opportunities to expand into operations or technical support functions over time.
  • Collaborative, global team environment with strong support and communication.

Interested in this position?

Apply directly on the company website

Apply Now

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