Excellence Officer (Remote)

2 months ago
Full-time
Mid Level
Customer and Technical Support
Kaizen Asset Management Services

Kaizen Asset Management Services

Kaizen Asset Management Services is an integrated Asset Management Company, offering a wide range of specialist services for all of your property needs in Dubai, UAE. KAIZEN offers its valued clients a holistic, comprehensive bundle of Asset Management...

Real Estate
51-250
Founded 2006

Description

  • Respond promptly and professionally to customer inquiries and complaints via phone and email.
  • Provide accurate information about properties, amenities, and leasing options.
  • Assist customers in navigating online platforms and resolving technical issues.
  • Coordinate with other departments to ensure timely resolution of customer issues and requests.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Gather and analyze customer feedback to identify improvement areas and recommend actions.
  • Collaborate with the marketing team to develop and implement customer engagement initiatives.
  • Stay updated on industry trends, market conditions, and competitors to provide useful insights to customers.
  • Conduct customer satisfaction surveys and use the results to improve service delivery.

Requirements

  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in quality management tools and software.
  • Strong organizational and project management skills.
  • Ability to work independently and as part of a team.
  • Commitment to continuous improvement and excellence.

Interested in this position?

Apply directly on the company website

Apply Now

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