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Excellence Officer (Remote)

3 weeks, 5 days ago
Lebanon, Syria, Kazakhstan, Kyrgyzstan, Uzbekistan
Full-time
Mid Level
Customer Success
Customer and Technical Support
CRM
Apply Now
Kaizen Asset Management Services

Kaizen Asset Management Services

Kaizen Asset Management Services is an integrated Asset Management Company, offering a wide range of specialist services for all of your property needs in Dubai, UAE. KAIZEN offers its valued clients a holistic, comprehensive bundle of Asset Management...

Real Estate
51-250
Founded 2006
View All Jobs 10

Description

  • Respond promptly and professionally to customer inquiries and complaints via phone and email.
  • Provide accurate information about properties, amenities, and leasing options.
  • Assist customers in navigating online platforms and resolving technical issues.
  • Coordinate with other departments to ensure timely resolution of customer issues and requests.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Gather and analyze customer feedback to identify improvement areas and recommend actions.
  • Collaborate with the marketing team to develop and implement customer engagement initiatives.
  • Stay updated on industry trends, market conditions, and competitors to provide useful insights to customers.
  • Conduct customer satisfaction surveys and use the results to improve service delivery.

Requirements

  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in quality management tools and software.
  • Strong organizational and project management skills.
  • Ability to work independently and as part of a team.
  • Commitment to continuous improvement and excellence.

Interested in this position?

Apply directly on the company website

Apply Now

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