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Care Advocate - Care Delivery

1 month ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
HIPAA
Apply Now
Wider Circle

Wider Circle

Wider Circle connects Medicare and Medicaid members with shared health and social interests, for happier and healthier lives. Wider Circle works with health plans to connect and unite vulnerable populations for better #health including specialized virt...

Health Care Providers & Services
51-250
Founded 2015
$38M raised
View All Jobs 11

Description

  • Execute person-centered care plans for members with serious, high-risk illnesses and help revise disease-specific plans as needs change.
  • Act as a clinical care bridge between patients and billing practitioners by supporting care coordination, provider scheduling, rescheduling, and post-discharge follow-up.
  • Conduct social determinants of health assessments and develop action plans to address unmet needs such as food insecurity, housing instability, and other barriers to care.
  • Help patients and caregivers navigate the California healthcare system, build self-advocacy skills, and coordinate transportation or telehealth access.
  • Provide motivational interviewing, emotional support, and tailored education to help members manage chronic illness and improve treatment adherence.
  • Support patient communication templates, workflow automation, and technical troubleshooting in partnership with the tech team.
  • Update patient charts and maintain accurate records in the Case Management System, including required time logs and activity documentation.
  • Refer members to community-based resources and maintain partnerships with local California organizations that provide legal aid, food assistance, and other support services.
  • Drive to public places and member homes within a 50-mile radius in California to conduct home visits and in-person member interactions.
  • Work independently in a remote team environment while coordinating closely with clinicians and clinical operations staff.

Requirements

  • 3+ years of relevant community outreach, facilitation, or healthcare experience.
  • Experience navigating high-risk chronic conditions or complex care management is a major plus.
  • Strong computer skills and the ability to use web-based and app-based systems with ease.
  • Deep understanding of the socio-economic and public health challenges facing disenfranchised populations in California.
  • Excellent written and verbal communication skills with an outgoing personality and the ability to motivate and influence others.
  • High school diploma or GED required; college degree preferred.
  • Valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours.
  • Ability to complete and maintain all CMS-mandated training and state-applicable requirements, including interpersonal building, service coordination, and professional ethical conduct competencies.
  • Commitment to a drug-free workplace and willingness to complete pre-employment substance abuse testing and background checks.
  • Ability to safely drive within a 50-mile radius in California, carry up to 30 pounds of supplies, and stand or walk for the duration of home visits or member interactions.

Benefits

  • Competitive compensation of $22.22 to $25.51 per hour.
  • Comprehensive health coverage, including medical, dental, and vision.
  • 401(k) plan.
  • Paid Time Off.
  • Employee Assistance Program.
  • Health Care FSA, Dependent Care FSA, and Health Savings Account.
  • Voluntary disability benefits, Basic Life insurance, and AD&D insurance.
  • Adoption assistance program, training and development opportunities, and an inclusive, equal-opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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