Senior Associate, Financial Benefits - Retirement

4 weeks, 1 day ago
Full-time
Senior
Operations
Justworks

Justworks

Justworks offers simple PEO & payroll solutions for small businesses, handling payroll, benefits, HR, and compliance in one platform to free entrepreneurs to focus on growth.

Professional Services
1K-5K
Founded 2012
$143M raised

Description

  • Support escalated and complex benefits administration cases, including resolving recurring issues and escalating emerging problems as needed.
  • Oversee and negotiate SOP creation and adherence with external partners, and flag SLA compliance issues and recurring themes.
  • Resolve complex benefit inquiries from Customer Success and Sales teams within agreed service level agreements.
  • Share internal resources and documentation, such as Confluence pages, to help Customer Success clarify SOPs.
  • Build and maintain internal benefit resources, including help articles, training decks, and process documentation.
  • Participate in internal and regulatory audits of partners, products, and systems.
  • Assist with new-hire training for Associates and serve as backup to the Team Lead on partner calls.
  • Work with internal teams and third-party partners to track and administer recurring processes on deadline.
  • Evaluate current processes and create new policies and documentation for plan maintenance and servicing guidelines.
  • Partner with Product, Engineering, and Legal to improve systems, resolve issues, and lead feature requests and use cases.

Requirements

  • Minimum of 3 years of work experience in a similar role.
  • Experience working in a fast-paced, data-driven environment.
  • Experience working cross-functionally.
  • Experience with partnership management.
  • Experience with Jira and Confluence or similar software.
  • Ability to work both independently and as part of a team.
  • Strong analytical, written, and verbal communication skills.
  • Ability to learn new technologies quickly.
  • Knowledge of Employer Sponsored Benefit Plans required.
  • Advanced knowledge of Financial Benefits required.
  • Experience in 401(k) and knowledge of employer-sponsored benefit plans required.
  • Partnership management experience preferred.
  • SQL knowledge preferred.
  • QKA, RPF certification, or equivalent strongly preferred.

Benefits

  • Base salary range of $75,500 to $83,050 per year for NYC-metro area candidates.
  • Base salary range of $70,215 to $77,236.50 per year for candidates outside the NYC-metro area.
  • Remote work designation (#LI-Remote).
  • Welcoming and casual work environment.
  • Great benefits and wellness program offerings.
  • Company retreats.
  • Opportunity to interact with and learn from leaders in the startup community.

Interested in this position?

Apply directly on the company website

Apply Now

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