Customer Support Representative

17 hours ago
Full-time
Junior
Customer and Technical Support
JoVE

JoVE

JoVE is a leading producer of scientific video resources, accelerating research in science, medicine, and engineering through peer-reviewed video articles. With over 15,000 videos, JoVE enhances lab productivity and education worldwide.

Media
51-250
Founded 2006

Description

  • Manage high volumes of incoming support tickets.
  • Answer product questions and handle technical requests.
  • Troubleshoot customer issues and provide appropriate solutions or alternatives.
  • Triage tickets and escalate issues to the appropriate internal teams.
  • Provide accurate information using established tools, procedures, and guidelines.
  • Build customer relationships through clear, open communication.
  • Handle complaints and follow up to confirm resolution.
  • Maintain records of customer interactions, accounts, and documentation.
  • Follow communication policies and perform additional duties assigned by the Team Manager.

Requirements

  • Bachelor’s degree completed.
  • 2+ years of demonstrable customer support experience, preferably supporting users of a digital platform.
  • Proficiency with ticketing tools such as Zendesk, Jira, or Salesforce.
  • Advanced or professional-level English proficiency.
  • Excellent written and verbal communication and interpersonal skills in English.
  • Ability to explain issues clearly to technical and non-technical audiences.
  • Basic understanding of KPIs and support metrics.
  • Strong attention to detail and analytical problem-solving skills.
  • Basic technical, diagnostic, and mechanical skills.
  • Availability for flexible schedules, including weekends, in a 24/7 operation.
  • Resume must be submitted in English.

Benefits

  • Competitive compensation package.
  • Opportunity to contribute to science research and education.
  • Collaboration with global teams in an innovative environment.
  • Promotion-from-within culture with opportunities for career advancement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Support Specialist

HealthJoy 251-1K Insurance

HealthJoy is seeking a Ukraine-based remote Member Care Specialist to support US healthcare-benefit members, resolve inquiries, coordinate care, and improve the member experience.

16 hours, 45 minutes ago

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring work-at-home customer service representatives to handle customer inquiries about debit card incentives, orders, and balances while providing professional support.

16 hours, 45 minutes ago

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring remote customer service representatives to handle inbound inquiries about debit card incentives, orders, and balances while providing accurate, professional assistance.

16 hours, 45 minutes ago

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring work-from-home customer service representatives to handle inbound inquiries about debit card incentives, orders, and balances while providing accurate, professional support.

16 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers