Customer Service - Temporary Mon-Fri

16 hours, 45 minutes ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Answer and manage high volumes of inbound customer calls promptly.
  • Follow approved communication scripts for different customer topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to handle calls accurately.
  • Identify opportunities to upsell relevant products.
  • Transition between tasks efficiently while maintaining composure.
  • Maintain punctuality, attendance, and availability during scheduled hours.
  • Provide consistently positive and professional customer interactions.
  • Cross-train on additional tasks as requested.

Requirements

  • At least 18 years of age.
  • 3–6 months of customer service or customer support experience preferred.
  • 3–6 months of call center or office experience preferred.
  • Basic computer skills and strong telephone, verbal communication, and active-listening abilities.
  • Ability to learn quickly and work independently.
  • Successful completion of a legally compliant background check.
  • Live in one of the eligible states: AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.
  • Provide a laptop or desktop with an Intel Core i5-8250U or better processor, 8GB RAM, Windows 10/11 64-bit, and dual monitors with 1280×768 or higher resolution.
  • Provide a USB DSP headset, secure high-speed internet, a dedicated workspace, and a hardwired LAN connection; Wi-Fi, tablets, Chromebooks, and netbooks are not permitted.
  • Maintain current antivirus software, an enabled firewall, and compliance with the company’s BYOD policy.

Benefits

  • Work-from-home position using your own equipment.
  • Flexible project-based customer service work supporting debit card inquiries, orders, and balances.
  • Employment with an equal-opportunity employer that participates in E-Verify.

Interested in this position?

Apply directly on the company website

Apply Now

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