JoVE

JoVE is a leading producer of scientific video resources, accelerating research in science, medicine, and engineering through peer-reviewed video articles. With over 15,000 videos, JoVE enhances lab productivity and education worldwide.

Media

Consumer Discretionary

51-250 (180)

Founded 2006

16 open positions

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Customer Success Specialist, Life Sciences

3 months, 1 week ago

Chile, Peru

Full-time

Junior

Customer Success

Customer and Technical Support

Email Marketing

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JoVE

Media

51-250

Founded 2006

View All Jobs 16

Description

Conduct daily outreach to faculty through calls, emails, and one-on-one demos to set up JoVE integrations in courses and increase product usage.
Deliver product awareness sessions across existing customer universities and research institutes to increase adoption.
Present at exhibits, conferences, university seminars, workshops, and onsite customer visits to grow engagement and usage.
Provide implementation support to help ensure smooth subscription renewals and consistent use of JoVE resources.
Share customer feedback with sales, product, and marketing teams to inform product decisions.

Requirements

A Master's degree or PhD in Life Science disciplines.
Experience in science communications, academic outreach, or other customer-facing roles is preferred.
Fluent communication skills in English and Spanish.
Knowledge of education market trends and challenges in areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
Strong interpersonal skills with a passion for remote relationship-building.
Experience with networking through cold calling is preferred.
Please share your resume in English.

Benefits

Competitive compensation aligned with the local market.
Direct impact on accelerating scientific research and improving student learning in science education.
Opportunity to work with global teams in an environment that promotes innovation and collaboration.
Strong promotion-from-within culture with a clear path for career advancement.

Interested in this position?

Apply directly on the company website

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