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Customer Success Specialist, Life Sciences

2 months, 2 weeks ago
Chile, Peru
Full-time
Junior
Customer Success
Customer and Technical Support
Email Marketing
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JoVE

JoVE

JoVE is a leading producer of scientific video resources, accelerating research in science, medicine, and engineering through peer-reviewed video articles. With over 15,000 videos, JoVE enhances lab productivity and education worldwide.

Media
51-250
Founded 2006
View All Jobs 23

Description

  • Conduct daily outreach to faculty through calls, emails, and one-on-one demos to set up JoVE integrations in courses and increase product usage.
  • Deliver product awareness sessions across existing customer universities and research institutes to increase adoption.
  • Present at exhibits, conferences, university seminars, workshops, and onsite customer visits to grow engagement and usage.
  • Provide implementation support to help ensure smooth subscription renewals and consistent use of JoVE resources.
  • Share customer feedback with sales, product, and marketing teams to inform product decisions.

Requirements

  • A Master's degree or PhD in Life Science disciplines.
  • Experience in science communications, academic outreach, or other customer-facing roles is preferred.
  • Fluent communication skills in English and Spanish.
  • Knowledge of education market trends and challenges in areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
  • Strong interpersonal skills with a passion for remote relationship-building.
  • Experience with networking through cold calling is preferred.
  • Please share your resume in English.

Benefits

  • Competitive compensation aligned with the local market.
  • Direct impact on accelerating scientific research and improving student learning in science education.
  • Opportunity to work with global teams in an environment that promotes innovation and collaboration.
  • Strong promotion-from-within culture with a clear path for career advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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