Customer Success Specialist, Life Sciences

15 hours, 51 minutes ago
Full-time
Junior
Customer and Technical Support
JoVE

JoVE

JoVE is a leading producer of scientific video resources, accelerating research in science, medicine, and engineering through peer-reviewed video articles. With over 15,000 videos, JoVE enhances lab productivity and education worldwide.

Media
51-250
Founded 2006

Description

  • Conduct proactive outreach to professors at subscribing universities to demonstrate JoVE’s impact on teaching and student learning outcomes.
  • Drive JoVE adoption in classrooms and courses to deepen engagement and support subscription continuity.
  • Build and maintain relationships with key decision-makers, including department heads, professors, PIs, and librarians.
  • Conduct daily outreach through phone calls, emails, 1:1 meetings, and tailored institutional projects.
  • Deliver product presentations and webinars at conferences, university and research center seminars, and workshops.
  • Provide ongoing support and guidance to professors to maximize JoVE usage in teaching activities.

Requirements

  • A Master’s or PhD degree in a STEM discipline.
  • Strong English and German communication and presentation skills.
  • Ability to influence and inspire stakeholders.
  • Experience in science communications, academic outreach, or other customer-facing roles preferred.
  • Analytical mindset and comfort working with adoption metrics and usage data.
  • Proven ability to manage multiple projects and stakeholders simultaneously.
  • Independent, results-driven, and able to thrive in a fast-paced environment.

Benefits

  • Compensation package competitively placed within the local market.
  • Direct impact on STEM teaching and learning.
  • Opportunity to work with global teams in an environment that promotes innovation and collaboration.
  • Clear career growth path through a strong promotion-from-within culture.

Interested in this position?

Apply directly on the company website

Apply Now

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