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USA Customer Support Agent (PST-EST timezone)

3 hours, 8 minutes ago
Colombia, United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now

JobHire.AI

An AI-powered job search and job application automation platform that helps users upload a resume, match to jobs, auto-generate resumes, cover letters, and emails, and auto-apply to roles to reduce manual work and help people get hired faster.

Software Development
11-50
View All Jobs 44

Description

  • Proactively engage users via chat and calls during onboarding and early product usage.
  • Reach out to low-activity or at-risk users and help them re-engage with the product.
  • Act as a human recovery layer by handling frustration, diagnosing issues, and rebuilding trust through conversation.
  • Help users understand how to improve their results through clear and empathetic communication.
  • Recommend profile, CV, and job search improvements, including relevant paid add-ons when appropriate.
  • Share recurring user feedback and patterns with the Product team to improve the customer experience.
  • Track and contribute to key success metrics such as activation, retention, and additional product conversion.

Requirements

  • 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers.
  • Fluent or native English and Russian.
  • Ability to work 40 hours per week in the USA time zone.
  • Comfortable working proactively rather than waiting for tickets.
  • Strong persuasion, negotiation, and objection-handling skills.
  • Data-driven mindset with attention to conversion, retention, and unit economics.
  • Comfortable working with daily targets, funnels, and KPIs.
  • High-speed internet connection with VPN-free access.
  • Prior management references are required during the hiring process.

Benefits

  • Competitive package of $12,000-$18,000.
  • Remote work with a focus on work-life balance.
  • Paid 38 days off, including vacation and local holidays.
  • Sick leave provided.
  • Opportunity to shape a product that improves users' careers and lives.
  • Work with a strong team from companies such as McKinsey, Nexters, Gett, and Glovo.

Interested in this position?

Apply directly on the company website

Apply Now

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