USA Customer Support Agent (PST-EST timezone)

2 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support

JobHire.AI

An AI-powered job search and job application automation platform that helps users upload a resume, match to jobs, auto-generate resumes, cover letters, and emails, and auto-apply to roles to reduce manual work and help people get hired faster.

Software Development
11-50

Description

  • Handle a high volume of chats and calls with a strong focus on quality and responsiveness.
  • Provide detailed product guidance, answer customer questions, and resolve concerns and objections.
  • Guide users through onboarding and activation flows to help them successfully use the product.
  • Use selling techniques to offer additional products, such as resume review, to existing customers.
  • Convert support interactions into successful payments when relevant opportunities arise.
  • Act as the first line of retention by identifying early churn signals during customer conversations.
  • Share customer insights and feedback with the team to improve retention and customer experience.
  • Maintain strong customer satisfaction and response-time performance against team KPIs.

Requirements

  • 2+ years of proven experience in customer support, customer success, or support-driven sales with US-based customers.
  • Fluent English and Russian.
  • Exceptional communication, problem-solving, and negotiation skills.
  • Comfortable working with KPIs and performance metrics.
  • Customer-centric mindset with a business-oriented approach.
  • High-speed internet connection with VPN-free access.
  • Experience handling reactive support while supporting sales or conversion goals is a plus.

Benefits

  • Competitive package of $12,000-$18,000.
  • Remote work with work/life balance.
  • Paid 38 days off, including vacation and local holidays, plus sick leave.
  • Opportunity to shape a product that directly improves people’s careers and lives.
  • Mission-driven, fast-growing, profitable company environment.
  • Work with a strong team of talent from companies like McKinsey, Nexters, Gett, and Glovo.

Interested in this position?

Apply directly on the company website

Apply Now

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