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Representative, Servicing & Collections

10 minutes ago
United States
Full-time
Junior
Accountant
Customer and Technical Support
Apply Now
Libra Solutions

Libra Solutions

Libra Solutions provides innovative products and services to level the playing field in the legal system, speeding up processes and providing financial relief for a fair outcome.

Specialized Consumer Services
51-250
Founded 2002
View All Jobs 13

Description

  • Assess complex cases and support collaborative settlement outcomes with law firms.
  • Manage a dynamic portfolio of assigned cases directly.
  • Deliver strong customer and partner experience while meeting financial and performance targets.
  • Ensure delivery of targeted performance metrics and service-level agreements (SLAs).
  • Act as a backup for team members who are away from their desks or out of the office.
  • Apply decision-making that supports operational performance goals.
  • Use negotiation and collections strategies to improve outcomes.
  • Contribute to performance improvement recommendations and process execution.

Requirements

  • High school diploma or GED required.
  • 2+ years of work experience in an office or contact center environment.
  • Experience in healthcare, legal, insurance, or financial services industries is required, preferably in personal injury.
  • Applicable medical knowledge and claims law knowledge are required.
  • Ability to integrate technology and data-driven decision-making into negotiation and settlement processes.
  • Ability to develop and execute win/win negotiation strategies using multiple factors.
  • Excellent verbal and written communication skills.
  • Ability to collaborate effectively with other team members.
  • Self-motivated with the ability to build relationships and meet or exceed goals.
  • Ability to adapt quickly to change, work accurately under tight deadlines, and operate in a continuously evolving environment.
  • Must reside in Arizona.

Benefits

  • Competitive compensation.
  • Comprehensive benefits package.
  • Choice of multiple medical plans.
  • Dental, vision, and life insurance.
  • 401(k) with generous company match.
  • Flexible spending accounts for medical and dependent expenses.
  • Time off to recharge.

Interested in this position?

Apply directly on the company website

Apply Now

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