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US - Senior IT Support Engineer

6 hours, 10 minutes ago
United States
Full-time
Senior
Systems Administrator
DevOps and Infrastructure
Apply Now
Jobandtalent

Jobandtalent

Jobandtalent is a world-leading job marketplace that connects workers with companies through its innovative app. With a focus on workforce optimization, the platform offers thousands of flexible jobs and cutting-edge technology to streamline the hiring...

Professional Services
1K-5K
Founded 2009
$1300M raised
View All Jobs 5

Description

  • Provide first-line IT support by managing helpdesk tickets and troubleshooting hardware, software, network, and office infrastructure issues.
  • Configure, deploy, image, maintain, and securely decommission end-user devices using Workspace ONE.
  • Manage IT onboarding and offboarding, including provisioning and deprovisioning user accounts, devices, and system access.
  • Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management.
  • Maintain accurate IT asset records, documentation, and incident tracking.
  • Support office infrastructure and coordinate with local vendors, ISPs, office teams, and external service providers.
  • Create, improve, and document IT processes.
  • Drive reliable, secure, and efficient workplace technology operations for internal users.

Requirements

  • 5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations.
  • Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking.
  • Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers.
  • Experience creating, improving, and documenting IT processes.
  • Strong communication skills and a high degree of ownership.
  • A continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills.
  • Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment.
  • Flexibility to work across U.S. time zones as needed to support business operations.
  • Okta and Google Workspace administration knowledge (nice to have).

Benefits

  • Competitive pay.
  • Meaningful benefits.
  • Opportunity to shape workplace technology at scale for millions of workers.
  • Work with a globally distributed company operating across Europe, the US, and Latin America.
  • Equal Opportunity Employer with a diverse and inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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