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Enterprise Customer Success Engineer (Post-Sales) - US

5 hours, 12 minutes ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
Machine Learning
Apply Now
JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000
View All Jobs 23

Description

  • Work closely with JetBrains Account Executives to support customer accounts.
  • Help customers adopt JetBrains products and services to achieve business outcomes.
  • Whiteboard and assist with architecture development and remove barriers to adoption.
  • Manage technical relationships for a portfolio of accounts.
  • Partner with account teams to define and implement account strategies.
  • Advocate for customers internally with Support, Product Engineering, and other teams.
  • Recommend product enhancements based on customer feedback and experience.
  • Help product teams present and evaluate new product ideas to customers.
  • Act as a trusted technical advisor and stay current on technology trends.
  • Develop short-term and long-term account plans to support account expansion.

Requirements

  • Proven experience in technical consulting, technical customer success, or another customer-facing technical role.
  • Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field.
  • Hands-on knowledge of AI/LLMs in software development.
  • Strong verbal and written communication skills in English and the local language of the office.
  • Exceptional presentation skills for demonstrating products to customers.
  • Ability to quickly identify and address technical and business challenges related to software development tooling.
  • Ability to explain technical concepts to customers with varying technical backgrounds.
  • Experience working in or with large software development teams.
  • Comfort in a fast-paced and dynamic environment.
  • Ability to travel approximately 25% of the time.

Benefits

  • Base salary range of $120,000 to $180,000 USD per year.
  • May be eligible for an annual bonus, commission, or other incentive compensation.
  • Hybrid and remote work options indicated by the posting.
  • Equal opportunity and inclusive workplace environment.

Interested in this position?

Apply directly on the company website

Apply Now

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