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Forward Deployed Engineer

5 hours, 11 minutes ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
AWS Azure Docker GCP Kubernetes
Apply Now
Tailscale

Tailscale

Tailscale is a zero config VPN service that simplifies network security and connectivity for teams of any scale, offering easy deployment, minimal latency, and compatibility with existing services.

Diversified Telecommunication Services
51-250
Founded 2019
$115M raised
View All Jobs 20

Description

  • Lead and manage onboarding for new strategic customers, including training and resources for long-term success.
  • Provide technical support by diagnosing, configuring, integrating, and troubleshooting customer issues on Tailscale’s platform.
  • Conduct QBRs to review usage, success metrics, future goals, and expansion opportunities.
  • Build trusted customer relationships and advise on best practices aligned to their use cases and business outcomes.
  • Serve as the voice of the customer by sharing feedback and insights with product and engineering teams.
  • Collaborate with sales, product, engineering, and support teams to ensure smooth handoffs and issue escalation.
  • Develop and maintain technical documentation, FAQs, and guides that help customers self-serve.

Requirements

  • 6+ years in a technical role, including at least 2 years of customer-facing experience.
  • Experience working with enterprise customers in a consultative capacity.
  • Strong understanding of networking, VPNs, and security principles.
  • Experience with cloud infrastructure such as AWS, GCP, or Azure.
  • Experience with Docker, Kubernetes, and other DevOps technologies.
  • Prior experience in a customer-facing technical role such as Technical Support Engineer, Solutions Engineer/Architect, or Customer Success Engineer at a SaaS company.
  • Ability to explain complex technical concepts clearly to both non-technical stakeholders and engineers.
  • Strong written and verbal communication skills.
  • Strong analytical, troubleshooting, time management, and organizational skills.
  • Collaborative mindset with the ability to work cross-functionally with product, sales, and engineering teams.

Benefits

  • US target OTE of $150,000 to $250,000, inclusive of base salary and variable compensation.
  • Competitive total compensation package with base salary, equity incentive plan, and variable commission for quota-based roles.
  • Comprehensive health, vision, and dental coverage with no waiting period.
  • Remote-first and flexible work environment.
  • Employer-funded retirement contributions with dollar-for-dollar matching up to 0.75% of eligible compensation.
  • $1,500 USD annually for professional development, plus mentorship, coaching, and internal promotion opportunities.
  • Flexible paid time off.
  • Home office support including a company-owned laptop, monthly home internet reimbursement, and $500 USD for workstation setup.
  • Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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