Helicopter Maintenance Analyst

10 hours, 24 minutes ago
Full-time
Mid Level
Customer and Technical Support
Jet Support Services,

Jet Support Services,

JSSI is the largest independent provider of hourly cost maintenance programs for aircraft engines and airframes, offering comprehensive financial tools for managing operating costs of various turbine-powered aircraft worldwide.

Aerospace & Defense
501-1000
Founded 1989

Description

  • Own relationships and day-to-day support for assigned helicopter operator accounts.
  • Resolve customer-reported issues from initial contact through confirmed resolution, coordinating with internal teams as needed.
  • Conduct customer check-in calls according to fleet-size cadence and monitor account health and at-risk scores.
  • Escalate at-risk accounts, complex requests, and issues beyond current capability to the Team Lead within required timelines.
  • Communicate with Records on compliance questions, equipment changes, builds, and large data projects while providing customer context.
  • Manage Holding Area revisions, including customer preferences, pending items, Force Held tasks, and 90-day reviews for held accounts.
  • Log all customer interactions, requests, cases, escalations, and follow-up tasks in Salesforce on the same day.
  • Arrange approved account coverage and document open-case status before PTO; follow up on outstanding activity upon return.

Requirements

  • 5+ years of aviation experience; helicopter experience is strongly preferred.
  • Familiarity with helicopter maintenance concepts, compliance tracking, or aviation operations.
  • Strong written and verbal communication skills, including comfort leading customer conversations by phone.
  • Ability to organize multiple priorities and maintain consistent customer follow-up.
  • Eagerness to learn the Traxxall platform and grow into full account ownership.
  • Proficiency with Microsoft Office; Salesforce or comparable CRM experience is a plus.
  • Experience with Traxxall, CAMP, Veryon Tracking, or other maintenance tracking platforms is preferred.
  • Background in helicopter operations, MRO, or flight operations is preferred.
  • Familiarity with FAA, EASA, or Transport Canada regulatory frameworks is preferred.
  • Customer service or account management experience in a technical environment is preferred.

Benefits

  • Annual base salary of $65,000–$85,000, depending on location, knowledge, skills, education, and experience.
  • Potential annual discretionary bonus, incentive, sales bonus, or other additional compensation.
  • Medical, dental, and vision insurance starting on the first day of employment for eligible full-time employees.
  • Retirement savings programs for eligible full-time employees in the USA, Canada, and Philippines.

Interested in this position?

Apply directly on the company website

Apply Now

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