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Technical Support Specialist I

4 weeks ago
Not Available
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
HTML JavaScript SQL
Apply Now
Jenzabar

Jenzabar

Jenzabar provides integrated software solutions for higher education, including enterprise resource planning (ERP) and student information systems (SIS), aimed at enhancing innovation and supporting student success across academic and administrative fu...

Internet Software & Services
251-1K
Founded 1998
View All Jobs 9

Description

  • Provide prompt, professional technical support for Jenzabar products and resolve functional and system-level issues.
  • Analyze customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows.
  • Prioritize and manage multiple support cases based on urgency, impact, and customer expectations.
  • Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams.
  • Document findings, troubleshooting steps, and resolutions for customers and the internal knowledge base.
  • Serve as a liaison between Support and Product Development by escalating issues with complete and accurate context.
  • Continue building product and technical knowledge through training, documentation, and hands-on learning.
  • Collaborate effectively across teams and maintain ownership through follow-up and case closure.

Requirements

  • Experience troubleshooting web applications or enterprise software.
  • Functional knowledge of accounting principles, including Accounts Receivable, Accounts Payable, General Ledger, and Purchasing, and/or experience in a Business Office or similar financial operations role.
  • Strong customer empathy and the ability to remain calm, clear, and professional under pressure.
  • Excellent prioritization skills and the ability to juggle multiple cases in a fast-moving environment.
  • Structured problem-solving skills with attention to detail and curiosity.
  • Clear, concise written and verbal communication skills.
  • Strong ownership and accountability, including following through, escalating early, and closing the loop.
  • Collaborative mindset and adaptability in environments with frequent changes in tooling, process, and priorities.
  • Bachelor’s degree in Computer Systems or a related field preferred, or equivalent demonstrated experience such as relevant coursework or certifications.
  • Experience in a support desk, helpdesk, or SaaS support environment preferred.
  • Familiarity with HTML/JavaScript for diagnosing web issues preferred.
  • Ability to write and interpret SQL queries preferred.
  • Comfort working with logs, stack traces, browser developer tools, and technical diagnostics preferred.
  • Familiarity with relational databases, networks, Windows/Server environments, or application servers preferred.
  • Experience creating knowledge base articles, guides, or documentation preferred.
  • Experience with Jenzabar One (J1), JICS, or Jenzabar business office modules preferred.
  • Strong functional understanding of how processes and data flow within Jenzabar products preferred.
  • Ability to translate campus needs into product troubleshooting preferred.
  • Please note that Jenzabar does not sponsor applicants for work visas.

Benefits

  • Base pay range of $49,000-$57,000 per year, depending on knowledge, location, skills, and experience.
  • Eligibility for an annual bonus.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • PTO and paid holidays.
  • Paid parental leave.
  • Short-term and long-term disability coverage.
  • 401(k) plan.
  • Educational assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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