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Cloud Operations Administrator III

2 months, 1 week ago
United States
Full-time
Mid Level
Cloud Engineer
DevOps and Infrastructure
Docker Kubernetes PowerShell Python SQL Server
Apply Now
Jenzabar

Jenzabar

Jenzabar provides integrated software solutions for higher education, including enterprise resource planning (ERP) and student information systems (SIS), aimed at enhancing innovation and supporting student success across academic and administrative fu...

Internet Software & Services
251-1K
Founded 1998
View All Jobs 3

Description

  • Perform advanced troubleshooting for complex cloud issues, including priority 1 incidents, service failures, performance problems, and escalations.
  • Execute test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem.
  • Collaborate cross-functionally with other business units to support hosted customers.
  • Provide root cause analysis, incident reports, and post-mortem analysis for resolved issues.
  • Help drive process improvements and automation within Cloud Services.
  • Provide customer support for cloud-related incidents.
  • Support SQL Server configuration, troubleshooting, and T-SQL scripting.
  • Support the Jenzabar One application stack.
  • Serve as an escalation point for Cloud Operations Specialists I/II, application support, and the NOC team.
  • Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists and help create documentation, standards, and knowledgebase content.

Requirements

  • 4-6 years of experience in a cloud or systems administration role.
  • Ability to work 2nd shift EST hours.
  • Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
  • Advanced knowledge of cloud technologies, networking, automation tools, and security.
  • Familiarity with scripting languages such as T-SQL, PowerShell, or Python.
  • Strong troubleshooting ability with experience solving complex cloud-related problems.
  • Knowledge of DevOps practices and containerization technologies such as Docker and Kubernetes is desirable.
  • Cloud solution training or certifications are desirable.
  • Ability to work independently and collaboratively in a team.
  • Excellent communication skills and attention to detail, including the ability to explain technical concepts to non-technical stakeholders.
  • Ability to assist in onboarding and mentoring junior staff under the direction of Cloud Services leadership.
  • Work visa sponsorship is not provided.

Benefits

  • Pay range of $66,000-$78,000 per year.
  • Eligible for an annual bonus.
  • Medical insurance, dental insurance, vision insurance, and life insurance.
  • Paid time off, paid holidays, and paid parental leave.
  • Short-term disability and long-term disability coverage.
  • 401(k) plan.
  • Educational assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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