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Cloud Operations Administrator II

1 hour, 54 minutes ago
Anywhere
Full-time
Junior
Systems Administrator
DevOps and Infrastructure
PowerShell Python
Apply Now
Jenzabar

Jenzabar

Jenzabar provides integrated software solutions for higher education, including enterprise resource planning (ERP) and student information systems (SIS), aimed at enhancing innovation and supporting student success across academic and administrative fu...

Internet Software & Services
251-1K
Founded 1998
View All Jobs 6

Description

  • Support the day-to-day operations of customer-hosted cloud environments.
  • Help manage cloud resources to ensure proper configuration, performance, and availability.
  • Perform basic configuration and troubleshooting for server-side issues in the Jenzabar One application stack.
  • Perform test and production upgrades on hosted systems for Jenzabar One applications.
  • Troubleshoot and resolve more complex cloud-related issues, including application deployment problems.
  • Collaborate with other business units to support hosted customers and resolve issues.
  • Provide detailed incident reports and post-mortem analysis for resolved incidents.
  • Help identify and implement process improvements to increase Cloud Services efficiency.
  • Serve as an escalation point for Cloud Operations Specialist I and the Network Operations Center (NOC) team.
  • Leverage AI-enabled tools and analytics when appropriate to improve decision-making and efficiency while following responsible-use practices.

Requirements

  • 2-4 years of experience in a cloud-oriented or systems administration role.
  • Associate’s degree in Computer Science, IT, or a related field, or equivalent practical experience.
  • Proficiency with cloud services/tools, virtualization technologies, Windows operating systems, and networking concepts.
  • Familiarity with one or more scripting languages such as T-SQL, PowerShell, or Python.
  • Strong troubleshooting skills and the ability to solve complex cloud-related problems.
  • Ability to learn quickly, work in a team environment, and follow direction.
  • Strong communication skills and attention to detail.
  • Intermediate proficiency with Jenzabar cloud deployments, processes, and the core application stack, with willingness to learn 1-2 specialty areas.
  • Ability to apply sound judgment, ethical standards, data privacy practices, and human-in-the-loop oversight when using AI tools.

Benefits

  • Base salary range of $50,000-$63,000 per year, depending on knowledge, location, skills, and experience.
  • Eligible for an annual bonus.
  • Medical insurance, dental insurance, and vision insurance.
  • Life insurance, short-term disability, and long-term disability coverage.
  • Paid time off (PTO) and paid holidays.
  • Paid parental leave.
  • 401(k) retirement plan.
  • Educational assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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